Arizona Grand Resort - formerly Pointe South Mountain

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Outstanding Hotel and Water Park !

This was my grand daughters birthday. The only thing she wanted was to go to the water park. She told me about this ,which i never heard of...being older... i checked into this on the computer. For a family weekend of outstanding fun ,i booked it. Wow, was i surprised ! After the first nite the parents went home and Gramma got to stay and oh my goodness. What fun we all had. To get to go out to the water park and go back to the room and rest or eat . I cannot tell you how much fun we had. This was great. I did look on line for prices. If we had planned ahead this would have been a better deal. We will be sure to do this the next occassion we have ,when warm weather is available ... The only thing i did ask for when booking this room was to be on lower level and a patio to walk right out to the water park. The lady said she did so. I was dissapointed when we didn't have a view of the park and had to walk down the hall about 10 rooms and over the area to the entrance . The patio also had cigeratte buts {39} to be exact, which made it uncomfortable to go out with the kids to sit and enjoy talking about the days fun. I have illness that restricks walking too much , which was uncomfortable , but the water made it better. Over all......thank you and hope to book earlier next time ,for a better price. Lane Family

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Do you like roaches in your resort rooms, can't say that I do.

I purchased two rooms for our three night stay at the Arizona Grand Resort, C557 and C558, both rooms had roaches, as in cockroaches, I did not tell my fiance for she would have left the first morning, her daughter and two grandkids stayed in the room next to ours, her daughter did not say anything until after our stay was complete, she too knew that her mom would have left promptly. When I reported the roaches to the registration folks upon checkout there was no concern expressed or resolution presented, would I stay here again, heck no!!! Ohh and the family pools and hot tubs were not operational either!

Outstanding!

We absolutely loved this resort! The whole staff was extremely friendly from check in through check out. Our room was roomy and very comfortable. The whole resort was elegant in a comfortable manner. From the pools, to the water park our stay was perfect! I will definately recommend this place to anyone traveling to AZ!

Disappointed

Staff was rude on several occasions including when we called for a new comforter because the one on our bed had some nasty fluid stain...don't even want to think what that was. Waterpark was OK for small kids but my teens got bored fast. The waterpark closed too early as well. Parking a mess. Was about a 2 star hotel to me. Will never stay there again.

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Needs Improvement

The bath room was dirty, hair on the foor and dust on the wall. The bed was very comfortable! Great location! Good place to eat Joes Crab shack! The pool and lazy river were dirty, I didn't really want to get in. Leaves in the water and water cloudy.

Amazing!!!!!!!!!!!

We loved this hotel and waterpark it was amazing. We loved the nature preserve behind the hotel with trails to hike on!!!!!

Great customer service

Initially we got to our suite and the safe was working. We were moved to another room that was not completely made up. The front desk moved us to a villa for our troubles with both rooms which was beyond what we expected but was the best customer service we have received anywhere when there has been an issue. The staff goes out of its way to make things right.

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a few issues

I had stayed at this resort a year ago for a girl's getaway and had such a wonderful time I had to take my family back this year. The room was right across from the pool and we could walk to the water park!! It was fabulous! We did have a few issues this time. The shuttle service was slower than they had estimated so we stood outside in 100+ temperature waiting for 30 minutes (they told us 5-10 and that we HAD to be out in the parking lot) This was our ride to take us to dinner because you can't walk to it from our room! Our small children were not happy and the adults were losing it too. Our refrigerator in our room was broken and when I called to get it serviced I was told "it is only a cooler and should truly be cold". Funny since they had beer and wine and other items in it that they wanted us to buy! The man that came to look at it told us they don't replace them so it would have to do. The hotel was NOT full and now their own items were spoiling in their fridge! We had already planned our next stay here for our daughter's birthday because it is close and has the water park but there are a few others with the same amenities just a bit farther so we may try somewhere else.

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