Springmaid Beach

Very Disappointed

A colleague of mine and I stayed at the Springmaid for one night for a business trip. We checked into the hotel at around 9pm. The grounds of the hotel are relatively large, so the check in desk was in a building across the street and down the road from our room. After we checked in, we threw our things on our bed, and went out to see some of the local sights. We returned to our room around midnight, and went out on the balcony to chat. Around 1am, we began preparing for bed. My colleague used the toiletry area first, so by the time it was my turn, it was about 1:20. I finished washing up, but when I went to get into my bed it was SOAKING wet! We called down to the front desk and the person that answered the phone said that they would switch our rooms, but that we would have to come and get the room key because "it was just him and the security guards". My colleague and I are both females under the age of 28 and were already in our pajamas. The fact that they would ask us to walk down the road in the middle of the night to pick up a new room key because their establishment had messed up was ludicrous. We informed the man that they would just have to send up a security guard with a new key because we were not walking out there. The next morning when we asked to speak to a manager, we were turned down. The girl at the front desk informed us that there had been a leak in the unit directly above us but that it hadn't occured to them that the leak would effect our unit. We were told a manager would call us at a later time. That never happened. No one called us, we weren't given a partial credit for the huge inconvenience, nothing. I have never been so disappointed in a hotel experience in my life and I will never again give them my business.

Great for the money

The hotel is great for the money! The location is quiet and perfect if your looking to get away from the craziness of the busier part of Ocean Drive...we were, so we loved it.

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Great room for the money

This is a big hotel/resort. That being said, it was still quiet enough and plenty of room at the pools. The beach was great. Hotel staff was nice. Definitely a family place. The beds were a bit sunken in in my room. I don't think my back would have enjoyed another night there, but other than that, no complaints!

great room for the money

everything was good we are coming back with more people next time

Nice hotel

This hotel is in a nice area of myrtle beach, alot of amenities and great price. I was there for business but will return with the family. The only thing they didn't have was wireless internet. You can get wireless access in their main entrance area though. They also said they were in the process of installing wireless internet in all the rooms. I didn't know what to expect since the price was so low but I have no complaints and look forward to returning for pleasure to take advantage of the amenities.