Baymont Inn Miami-Airport West

Pick anything else!

We were only there one night and have nothing good to say about this hotel. The so called "free" shuttle service ended before our plane landed so we had to pay $30.00 for a 35 minute cab ride. Not close to the airport like expected. The hotel staff were all quite incredibly rude and the continental breakfast was basically cereal and a broken waffel machine.

Guest did not leave a comment.

Great Experience

Our stay at this hotel was excellent. There was only one setback and that was because the wireless internet service was down for most of the weekend. Out of the three days we were there it was only working for a total of 4 hours. Other than that everything was wonderful. I would pick this hotel again. In fact, I will probably look for the Baymont first when planning other trips.

Enjoyable Stay

Our stay was excellent overall. There was only one drawback. The internet service in the hotel was down the entire weekend. The free wifi was one of the reasons I picked this hotel. But other than that everything was excellent.

needs improvement

The people answering the phones when we called were not very friendly. We felt as if we were imposing when we called from the airport for the shuttle service. When we arrived at the hotel, the gentleman at the desk greeted the man that drove the shuttle while we were standing there, continued to work on his paperwork and then greeted us when he was done. I was not impressed with the service at this hotel at all.

Very bad service

Examples -We arrived at 2 AM in the morning, the front desk person told us that breakfast was servrd from 6 to 10. When we got to the breakfst area at 9.30, it was closed. Went to front desk, and another person told me that breakfast was served until 9 AM, so we missed breakfast -Our key card would not work. When I went downstairs to get another one, they requested a picture ID (which I had presented when I checked in), but my ID was in the room. It took 15 minutes to convince them to give me another key -Very noisy hotel -At 7.00 AM the maid knocked on our doors asking if we were leaving or staying that day -Very strong cleaner smell in the room -Only 4 tables in the breakfast area

good

it's a good hotel, but the price was a little high and i take an aditional night and i never used and they can't do nothing to return my money thanks