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Royal Palms Resort and Spa - Destination Hotels & Resorts, Phoenix, AZ

Royal Palms Resort and Spa - Destination Hotels & Resorts

Star rating: 5.0 of 5
5200 E Camelback Road
Phoenix, AZ, 85018
866-539-0036
Average Rating
4.8
Recommend
96%
111 Guest Reviews

from $299.00

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This rate first available on Saturday, Dec 5

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Review Details for Royal Palms Resort and Spa - Destination Hotels & Resorts:

  • 100% Recommend
  • 5.0 Average Rating
  • 4 Guest Reviews
Hotel Service
5.0
Hotel Condition
4.5
Room Comfort
5.0
Room Cleanliness
4.8

Nothing is more important than the opinions of our guests.

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All Trip Types
(111 ratings)
Average Rating 4.8 of 5
Business
(8 ratings)
Average Rating 4.5 of 5
Romance
(53 ratings)
Average Rating 4.8 of 5
Family
(9 ratings)
Average Rating 4.9 of 5
With Friends
(4 ratings)
Average Rating 5.0 of 5
All Others
(36 ratings)
Average Rating 4.9 of 5

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Trip Type: With Friends Review 1 of 4
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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# 1 in Customer Service

I travel frequently and this by far is the greatest hotel I've ever stayed at for customer service. Everyone we came in contact with at the property was friendly, courteous and went out of their way to accomodate us. The hotel grounds are gorgeous, our room was fantastic and romantic, breakfast in our room came in 15 minutes - made to order. The service at the pool was great, the front desk and valet staff excelled at their job. On our last day, we went to the spa - another amazing experience. The treatment (citrus ritual) was fantastic and the spa staff were friendly. The oustide showers were fun. This was my favorite place to stay, away from the hustle and bustle, lots of flowers and grass, and the best staff you could ever ask for. I plan to return to the hotel when it gets cooler to enjoy all of their fireplaces!

 
Trip Type: With Friends Review 2 of 4
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Trip Type: With Friends Review 3 of 4
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Wow!

If you like big, busy resorts... this is not the one for you. Sleek and modern, not so much. And there isn't alot of people trafficking in and out of this hotel. There are, however, people who know about service and who's goals are to keep you happy. Rick and Jose take the motto "whatever you need, no problem" to another level. The 2 alone are more than reason enough to visit the hotel! If you are looking for a quiet getaway somewhere where service matters, this is the hotel for you.

 
Trip Type: With Friends Review 4 of 4
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Enjoyable stay

We went for a one night stay, met up with friends, and enjoyed a peaceful night sleep. Centrally located, only minutes by car from areas of interest.

 
 
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