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Royal Palms Resort and Spa - Destination Hotels & Resorts, Phoenix, AZ

Royal Palms Resort and Spa - Destination Hotels & Resorts

Star rating: 5.0 of 5
5200 E Camelback Road
Phoenix, AZ, 85018
866-539-0036
Average Rating
4.8
Recommend
96%
111 Guest Reviews

from $299.00

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This rate first available on Sunday, Dec 6

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Review Details for Royal Palms Resort and Spa - Destination Hotels & Resorts:

  • 75% Recommend
  • 4.5 Average Rating
  • 8 Guest Reviews
Hotel Service
4.0
Hotel Condition
4.9
Room Comfort
4.6
Room Cleanliness
4.4

Nothing is more important than the opinions of our guests.

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All Trip Types
(111 ratings)
Average Rating 4.8 of 5
Business
(8 ratings)
Average Rating 4.5 of 5
Romance
(53 ratings)
Average Rating 4.8 of 5
Family
(9 ratings)
Average Rating 4.9 of 5
With Friends
(4 ratings)
Average Rating 5.0 of 5
All Others
(36 ratings)
Average Rating 4.9 of 5

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Trip Type: Business Review 1 of 8
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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A great place to enjoy

This is a great place, much much better then you can think of. I was here on business and will try to come back for a mini vacation. The only thing was the resort fee, it kind of caught me off guard. It was not listed on the fees there when I booked the place. It should have atleast stated this. Now, this is not the tax, you already pay the tax, this is a resort fee that the hotel adds on. $25-30 per night if I am not mistaken. other then that, this place was gold...enjoy it

 
Trip Type: Business Review 2 of 8
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Business Review 3 of 8
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Stunning Resort

The resort is absolutely beautiful and the service staff were outstanding.

 

Not Recommended

Trip Type: Business Review 4 of 8
Overall Rating
3.0
Hotel Service
1.0
Hotel Condition
5.0
Room Comfort
2.0
Room Cleanliness
5.0
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Yes (2)
No (3)
I wouldn't go back.

I am a business traveler and I am often pleasantly surprised with the hotels that I choose. Not this time. Although the grounds were beautiful, I found the overall staff to be pre-occupied and not at all interested in servicing their customers. (with some exceptions) When asked specifics about their hotel, I received surly responses at best as if I was supposed to know about it already! In fact, I have been given better service at 3 star chain based hotels! This one should try to live up to it's rating!! Also, My room was directly over the cooling system so I felt a slight shimmy emanating from the bathroom. Perhaps this is my projection, but I felt as if I complained about my room, I wouldn't get joy filled service so I didn't bother. Lastly, I resent the 'spa fee' for use of the pool that was NOT included in the price of this room. As the hotel name implies, it should be included in a nightly rate.

 
Trip Type: Business Review 5 of 8
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Great Romantic Getaway

This was an outstanding resort with an unbelievable staff. I would recommend this to couples visiting the area. Very, very romantic setting.

 
Trip Type: Business Review 6 of 8
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Beautiful Rooms

Our room was great and the staff, for the most part, was very accomodating. We only had one issue--at midnight, two loud men opened the door to our room! They must have realized they made a mistake and immediately left, but our keys would not work after that. I'm not sure what happened. We had to get our keys reprogrammed.

 
Trip Type: Business Review 7 of 8
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 8 of 8
Overall Rating
4.0
Hotel Service
2.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
1.0
Was this review helpful?
Yes (3)
No (2)
Hotel was beautiful but Room was not cleaned

I had eaten dinner at T Cooke's and it was outstanding so I was so excited to stay at the hotel. The room was beautiful, the bathroom was beautful. BUT, my room was not clean, there was a disgusting QTip on the bathroom floor and hiar in my shower. When I complained to the Hotel desk, they said they would celan it right away, but I would have appreciated a discounted rate or some kind of offer from them as ther is nothing worse than a dirty room.

 
 
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