Trump International Hotel & Tower Chicago

Great room for the money.

Huge rooms. Great amenities. Huge shower. Very close to Chicago attractions.

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One of the very best anywhere

I'm a very experienced and demanding traveler, the kind that usually feels hotels claiming four stars don't live up to it but this five star property exceeds expectations in every respect.

Top quality and family friendly

This was an excellent hotel with the highest standards, yet very baby-friendly. The service was perfect. They had a crib, bottle warmer, high chair and a lot of other baby necessities ready for us upon arrival. Free wireless internet was a very nice perk to have. Great location, beautiful modern building, all equipment was just the finest. The staff was very friendly and accommodating. Unlike many other expensive hotels, this hotel did not charge for every little service but had several complimentary services included in the hotel price, e.g. shoe shine service.

Fantastic Hotel

Everything is done "right". The staff was very helpful and the food was great. The views are amazing and the rooms were larger than the typical downtown hotel room. I would definitely stay again.

Heavenly Dreams

The Trump has simply the most comfortable bed I've ever slept in. This is a terrific hotel in all respects. The room is spacious, the view is spectacular, the location terribly convenient, the bathroom is luxurious and both well designed and well appointed, internet service is flawless and uncomplicated, room service food is excellent -- if pricy, and the furnishings are tasteful and understated. Breakfast in the restaurant was excellent and extended to 11am. The only minor blemishes are that the room service staff are overly attentive and a bit difficult to get to leave the room; and the television menu is set up so as to make changing channel excessively slow and cumbersome. I was in Chicago on business and would stay here again either for business or pleasure.

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"expensive but pure luxury"

The trump hotel - chicago is well worth the money. Excellent in every aspect. Everything you expect from a high quality hotel.

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GREAT HOTEL

Everything was great.

Needs Improvement - Trump name will not carry you!

Upon check-in I was quite impressed with the facility and service. However, it quickly turned to dissatisfied when we ordered room service the first evening. We waited an hour for dinner and called several times for our meal. We spoke with the front desk manager and were informed thast this would be "taken care of". The second night we waited 40 minutes. Both evening we were told the meal would be delivered in 30 minutes or less. After waiting 40 minutes we discovered the meal was incorrect. We had the wrong wine delivered and water was omitted. When I called down to the manager I was informed they would handle this and perhaps adjust the rate. This never happened. Additionally, we were billed $280 for the meal. Again, an error that no one could explain. The third night we attempted to order we were placed on hold for 10-15 minutes. I placed the order and the individual answering the phone asked "do we have that on the menu". I informed them that they do offer this item and then was asked to locate the page of the item for the employee. Two days we waited over 15 minutes for the car. When I recieved the bill I discovered they had not handled the bill for the first evening and the $280 for the second evening was not corrected. It appears they do not have enough employees working and it not unusual to be placed on hold for 10-15 minutes at a time. Very frustrating experience for a business traveling and I would not recommend this property. Very disappointing because the NY property expereince was great.

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