Guesthouse Hotel Norwalk

location is bad

overall hotel is good but the location and instay fellows were alarming...

More like a 2 star hotel

I should of known better, I got what I paid for. The room was clean but it's definitely not a 3 star hotel room. It's an old hotel with some work done. If you're looking for cheap, it's fine. But if you're picky, just pay a little more somewhere else.

Needs improvement

Very down to basics. did not feel confortable.

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Great value- nice staff-

This was my second stay at Guesthouse Norwalk- it's very close to friends that I visit, and also centrally located in L.A. The hotel seems to have been re-modeling/updating and is coming along nicely. It's a great value- located in a blue collar part of L.A., so best probably if you're planning to be out and about, although it has a nice pool area for families. The staff is very nice and forthcoming.

Needs Improvement

It was pretty hot when i was there, and the A/C didn't work it would only blow air...

Nice Place for the Price

There was a very attractive blonde kmai front desky lady. :)

GOOD

I WAS A LITTLE SCARED OF STAYING THERE SINCE I HEARD THE HOTEL HAD BEEN ABANDONED FOR A WHILE. BUT I WAS SURPRISED TO SEE HOW NICE IT WAS WHEN I GOT THERE. IT WAS GOOD, DIDN'T HAVE ANY COMPLAINS. NOT THE MOST COMFY BEDS BUT MY FAMILY SLEPT JUST FINE!

Rude customer service

Original check in time was around 3pm and I checked in at 5pm and the room was not ready. Also I wanted one King size bed, but they said they were all out. What is the point of booking a room and selecting a preference if it will not be granted? I called the front counter and they said oh well we can't do anything about it.

It is highly recommended but my only comment is the continental breakfast is not included

outstanding hotel

Carpets

The carpet at my room seems to old, I guess the hotel take care of it

Good Hotel - but needs some help

Overall the hotel was good for the $$ and location. The TV remote didn't work, and I am not sure if it was a faulty phone system or some kid playing with the phone but, although I did not ask for wake up calls, my phone rang repeatedly 3 times starting at 6 AM. Finally had to unplug the phone. A friend tried to call me at the hotel and was told that I was not a guest. I had read previous reviews all suggesting that they needed to work on customer service and I agree with that.

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