Guesthouse Hotel Norwalk

Need improvement

I'm not sure how this got a 3 star rating as it was one of the worst places we stayed. Not only was the room moldy/musty smelling but I did not feel very safe.

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Awful

I don't know how this property got 3 stars -- by far the worst room this trip. We were only in the first room for approx 15 minutes and then had to be moved as the mold/mildew smell was so strong. The WIFI internet although free was of poor quality. The staff were nice and the breakfast was okay. We will not be back nor recommend this property.

Dirty and Cannot Please Everyone

1. Ants in the restroom and on the bed. 2. Little black bugs flying around (in the 2nd rm they put us in, because the first one had ants). 3. Woken up by chainsaws and landscapers at 7am. (palm trees being cut back and groundskeeping). Called front desk, they stated that the landscaping is done on Friday's and Monday's. Ok, I understand, but atleast warn the guests, I would not have scheduled that long of a stay and avoided the landscapers. 4. Landscaper standing out in front of room running the blower, but he was not cleaning anything. He was stopped in front of our room, staring at the females that were enjoying the pool. He did not move from in front of our window, until I made myself noticeable in the window. 5. Called to speak to Manager, big mistake. Manager proceeded tp recite California State Law to us regarding hours of landscaping??? Then, proceeded to tell us that he cannot please everyone. At which point, we asked for someone above him, which he stated, "I don't answer to no one." I don't work for no one, I'm the boss." 6. Later called front desk in hopes to talk to someone new, female at front desk listened to our concerns and stated that she would get back to us. No one got back to us. 7. Tried to order from the restaurant, did not have the first meal I ordered (salmon), neither the next (steak) nor the next (appetizer). Gave up after that. Atleast the guy had customer service skills. Consideration was all it took to resolve this matter, we were not asking for a discount, anything for free, etc. Would not recommend this place to anyone.

"We cannot satisfy every customer"

The accommodations were fine and the value for the price we paid were OK. However, there were ants crawling with us in bed in the first room. We were changed immediately and without hesitation to another room. In the other room, we had to take a shower in 4" of water as the tub would drain extremely slow. The second day we stayed, the landscapers were working in the courtyard early in the morning. When we called the manager, he indicated that, "California law stipulates that we can make noise from ...." I explained to him that I didn't care about the law and was actually looking for a quite place where we could rest since we were on business and working into the early morning hours. He then indicated to me, "We cannot satisfy every customer". I asked for the telephone number of his boss and he indicated, "I don't have a boss. People work for me. I work for myself". In finding out, he did not own the building or the company. My wife comes out of the room after the incident, and one of the landscapers is starring toward the pool at a lady in bikini... To say the least, customer service was well below standard. I will definately not recommend this hotel to anyone.

Pleasantly Surprised

We weren't sure how good the motel was going to be, seeing as for most nicer hotels you want to stay at a hotel for the extra security in LA. But the neighborhood was great. The hotel had been fully renovated with only one main monitored entrance and was fully staffed with security patrolling. The rooms themselves were very spacious and were in great condition. We had a problem with being given two beds instead of the one, but they promptly changed it. Enjoyed this place!

Awesome experience

I like the stay

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NOT A GOOD PLACE TO STAY

IT WAS NOT IN A AREA CLOSE TO STORES-RESTURANTS ECT, THE TOILET WAS BROKE & THE BATHROOM HAD ANTS I CALLED THE OFFICE TO HAVE BOTH THE TOILET & ANTS TAKEN CARE OF. MY LAST DAY THERE THERE WAS TWICE AS MANY ANTS ALL OVER THE COUNTER ON MY PERSONAL THINGS IN THE TUB & ON THE TOILET THAT DIDN'T WORK AGAIN. I WOULD NOT STAY HERE AGAIN I DON'T CARE HOW MUCH MONEY I SAVE & I TRAVEL TO THIS AREA OFTEN ON BUSINESS OR WILL I RECOMEND THIS PLACE TO ANYONE. ALSO ONE REASON FOR STAYING HERE IT HAD A FITNESS ROOM & EVERY MACHINE WAS BROKE.

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Good for the price

Room was spacious. Pool looks nice. Surrounding area isn't that great.

Nice place with reasonable rates

I was very pleased with the quality of the hotel for the cost.

Needs Improvement

This was definately not a two and a half star. Maybe a one and a half. I was very dissapointed with the room furnishings and layout. There are no places to get food conveintly either.