Hard Rock Hotel Chicago

Great Stay

Awesome location in Chicago, close to the CTA, Grant Park and on the mag. mile. Everyone was kind and helpful. The room was a bit dark which we expected from other post. First time in Chicago and they left a great impression. We will be staying there in the future.

Good hotel ..expensive valet parking

Valet parking $46..very expensive.

Great Hotel

The stay at the hotel was amazing. Right from the start the hotel service was more than I expected. When checking in they were courteous and did everything to accommodate us with a room at an elevation that would make us happy. The bell hop had a few tips on local spots to check out, and the concierge was very knowledgeable and worked tirelessly to get us a table at a restaurant that suited our needs. The only downsides to the trip was parking is very expensive downtown, but the hotel had overnight Valet parking for only $2 more than the closest garage, and there was a problem with our bill at the end of our stay, but a quick talk with the front desk(took less than 30 seconds) got this straightened out and we were credited the full amount in question.

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Paying for the name

My wife and I were excited to stay in the Hard Rock, but my expectations were tempered somewhat by previous reviews expressing concerns about check-in procedures and housekeeping standards. While the check-in went smoothly, we were unimpressed with the room - contemporary chic is one thing, contemporary minimalist is not for a hotel! The bathroom was dirty (including hair in the bathtub - gross! Housekeeping did not arrive until 4:30 on our second day, when we had already returned from the days activities to unwind before dinner. We asked that they come back in one hour, and they never returned at all! We ordered a simply snack from room service and were told is would be $10. When it finally arrived (without the requested wine glasses) one hour later, the bill was three times the quoted charge! This was adjusted, but still...! We were overcharged for incidentals which had to be credited after we checked out, and when bringing these issues to the attention of on duty manager, she gave the requisite "I'm sorry" but then said she could do nothing! Too many choices in downtown Chicago to have this kind of service!!

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Hard Rock Chicago

This is an old building with dated accomodations. Ice machines were inoperational on several floors. Rooms were awkwardly laid out undoubtedly due to restrictions from the age of the building. Highly unusual, inexpensive furnishings. Vaguely reminiscent of Disney's All Star Music Resort, but not as nice.

GREAT STAY

ENJOYED THE MUSIC THEMES, GIFT SHOP AND OVERALL COMFORT OF THE ROOM. WAS DISTURBED BY NOISES IN THE WEE HOURS ON OUR 19TH FLOOR, IN THE HALL WAY AT 3AM. OTHER THAN THAT WE'D STAY HERE AGAIN.

Needs Improvement

Check in was at 3pm, we arrived close to 4pm, yet no rooms were ready yet from the night before. We had dinner/theatre reservations starting at 5:30. Waiting in the bar for 30 minutes for our room to be ready was the last thing we wanted. And then the elevators were not working the day we checked out, so we had to use the stairs while lugging suitcases. We just overall felt unwelcomed, and a big burdened by the experience. On a positive note, the rooms are nicely furnished and comfortable.

Hard Rock Hotel Chicago EXCELLENT!

outstanding hotel. modern and clean. xcllnt service. only one restaurant but u are dwntown chicago, so u hv and endless choice. if u drive, parking fees r kinda stiff

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A modern and stylish hotel in a great location

The "rock and roll" theme of the hotel was tastefully done. Flat screen TV and modern decor on a location right on the "Magnificent Mile" convenient to many places of interest. Good service and reasonable price. I would definitely recommend this hotel.

Excellent hotel

We stayed at the hotel for two nights. The only blemish on the experience was the delay in check-in. They apparently had a lot of late check outs and the room was not ready. We got free drinks in the bar. But we really just wanted to rest in our room. It was somewhat noisy outside our window- lots of sirens. The hotel itself was very clean and stylish. Other than that we had an excellent time and I would recommend this hotel to anyone.