Hard Rock Hotel Chicago

Convenient location

The hotel is close to the theater district. The staff was very friendly and helpful. The room was comfortable. The atmosphere was fun and very modern.

A Mixed Bag

This was our second recent stay at Hard Rock Chicago. On this trip I have two complaints. First, we had various family members arriving some 4 hours apart. The first to arrive were 17. I called and requested they be allowed to get a key to my room and offered to provide a credit card number. I was rather rudely rejected. I understand that underage minors sometimes trick their way into a hotel. But with two rooms already prepaid through Hotels.com that possibility seemed remote. I think a first class hotels tries to accommodate guests, and having been in the same hotel 2 months prior, I think they should have. Second, our room was painfully hot and the air conditioner did not work. However, aside from the reservation staff, the rest of the staff, especially in the lobby bar, were very courteous and professional. It is a great location.

Guest did not leave a comment.

Hard Rock was simply great

Great location close to Navy Peer right on Michigan avenue. Loved the decor and the staff was fantastic. Would and have stayed there again.

Great hotel

Great hotel will great access to parks, museums, and Magnificent Mile. Hotel staff was very accommodating and even let us borrow umbrellas for the rainy walk. would definately stay here again. Room was very roomy and the extra amenities were appreciated.

stay here!!

the oooooooooooonly little thing we werent crazy about the hotel room was it needed a more lighting, getting ready was a little hard without enough light< other then that this is the 2nd time ive stayed @ the hard rock and planning on coming back more! great hotel< and people @ the front desk r alwasy extreamly pleasant and informative and professional! great hotle choice 4 n e 1!!!!! :>

outstanding hotel

great location for shopping and restraurants in downtown chicago. staff very friendly and the rooms very comfortable. plan on staying here next summer.

Awesome...not lame like the Cafe

We booked a weekend stay because of a great rate and expected it to be cheesy like the Hard Rock Cafe. However, checked in and was offered the choice of several free guitars to play in the room during the stay. King room was small but chic and clean. The lounge/bar in the lobby was excellent to catch up with old friends. Would stay there again in a heartbeat.

Guest did not leave a comment.

Very nice hotel

This was a very nice, clean, and conveniently located hotel. The only the gripe I have is the fact that breakfast is not included. I assumed if the less expensive hotels typically include a continental or complimentary breakfast, that a 4-5 star hotel would at least do the same. Instead, you have to either go to the pricey restaurant on the first floor, or walk a few blocks away in order to get your morning meal. Room service was exquisite however, very expensive (to be expected, of course).

Great Service

We stayed at the Hard Rock for only one night, but would stay there again. The staff was pleasant and helpful no matter the time of day. From the front door staff to the servers in the restaurant everyone was friendly and helpful. We were checking out of the hotel, but not leaving Chicago until the evening. The hotel held our bags until we were ready to leave. The food in the restaurant was great. The room was comfortable and quiet-could not hear other guests but did hear a bit of street noise. It was within walking distance to many shops and restaurants. Great deal and great stay.

Guest did not leave a comment.

Life on the Elvis Floor

Great hotel. First time for me and they gave me a corner room with a view. Services were great. Goodies were helpful. I will surely come back.

Guest did not leave a comment.