Marriott DFW Hotel and Golf Club
- Recommend
- 83%
from $99.00
Lowest avg. nightly rate
This rate first available on Friday, Nov 27
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Review Details for Marriott DFW Hotel and Golf Club:
- 67% Recommend
- 3.7 Average Rating
- 3 Guest Reviews
Average Rating by Reason for Trip:
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- All (3)
- Recommended (2)
- Not Recommended (1)
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Recommended
Trip Type: Family Review 1 of 3Guest did not leave a comment.
Not Recommended
Trip Type: Family Review 2 of 3Poor Money for the Room
Amenities grossly over-exaggerated. Service in restaurant is non-existent.
Recommended
Trip Type: Family Review 3 of 3Great Resort but lacking in customer service
I must preface my comments by indicating that my stay was during 1 of the 3 races that are held down the road. The fact that the track is so close to the hotel is a definite plus. They provided shuttle service to and from the track. The rooms are beautiful, clean, and comfortable. The hotel itself is very nice. However, with that said, I will explain why I did not give it all 5's. I arrived at 4:00 p.m. Check in was at 3:00 p.m. When I arrived I was told that there weren't any clean rooms and they could store my belongings. I explained that I was told check was at 3, I was on my way to the race, and had to take my mother and daughter up to the room now not later. After much discussion, they finally scrambled to get a room w/in 15 minute. I don't have tolerance for a room not being ready when reservations are made ahead of time and I arrived after check-in time. I feel sorry for guests who don't insist and just have to accept their poor service. Also, the walls between rooms are very thin. We could hear the elevators going up and down all night and were woken up at 3:00 a.m by 3 very loud guests (the hotel has a bar open until 1:30 a.m). I finally called the front desk and I do commend them as they sent someone up right away and the noise ceased. The next morning when checking out I mentioned how unhappy I was and the attendant merely asked if I had eaten breakfast already. I indicated that I did and she said, "oh". I was not very impressed by their lack of concern.
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