Doubletree Cleveland Downtown-Lakeside

Great location for a Browns game

It was a great spot for staying after the Brown's game. Knowing that there was a football game that day there could have been more staff signing people in, because after the game there was a huge rush to the hotel with all the fans trying to sign into their room. The room was very comfy and private. There could have been more working elevators, it was about a 10 min wait just to use the elevator. If the price was a little cheaper I would certainly recommend this hotel, but otherwise I feel neutral

Great location made it very nice

The hotel was much improved over the last time I stayed there, when it was the Holiday Inn. The bar was open, the restaurant and Starbucks was a big improvement. The pool and hot tub were clean, not very crowded, and very pleasant. My absolute only negative was the ditsy bar tender on Sunday night. It was after the Browns game, you would think they'd have their best staff on for the night. But Patti was not their best. She barely qualified as a bar tender. She was simply terrible. Even the other staff complained about her, looking at us like "say something about her, PLEASE!" The rest of the staff was great, Martina was a great bar tender, but she got off about 7:00 and left us with Patti. Thankfully we were almost done and didn't linger much longer. Other than that, the place was great, price was reasonable and the location was perfect for the Browns game.

Light years better than the old Holiday Inn

There were only 2 issues 1 was still the non-working elevators & 2 they charged me 3 times for the parking, but once I called they remedied it quickly! They had two of four elevators working and they took FOREVER. We stay here for Brown's games because it's so convenient, and the upgrades are outstanding! The staff is so nice, the rooms smell and look 100 times better. Will certainly stay there again.

not completly what i expected

When I booked the room I was told it would have a sofa couch and when I got there It did not, luckly we ended up having one person not show up. Also I called down for a toothbrush and I was told they would bring me one and they never showed up so I had to eventually go down to the front desk. Also food was way over priced it would of been nice for the price of the room to have some sort of free breakfast even if it was just coffee and a bagel. Other then that the hotel was nice.

Rockin' Location

Great for a quick trip to the RRHoF. Clean modern room, nice and quiet. Easy access to onsite parking and downtown Cleveland. Only issue I had was the elevators took an excessive amount of time to reach my floor (9th out of 18). With 4 banks of 'vators, it should not take over 6 minutes to get one to stop on the middle floor. Other than that, great place to stay. Nice reps, great cookies when you check in, and a nice pool to boot. Rock on.

Good Hotel for the Money

We just stayed at this hotel 9/24/09 and had a good time. The pros: room was clean, hotel had good location (across from Rock Hall), FREE shuttle, FREE internet, warm cookies, excellent gym, pool and jacuzzi. The cons: the elevators are terribly slow, the cleanliness of general areas on the floors was not great (room service pickups sit around), the bathrooms are small and not ventilated. The staff service was marginal but the van drivers were great - very helpful with good recommendations for restaurants. For the price and the FREE shuttle, very satisfied with our stay.

Amazing location!

The location makes this hotel worth it! It was less than a 10minute walk to the Rock N Roll Hall of Fame, Science Center and Browns Stadium. My only complaints were these...the surrounding neighborhood didn't have much else to do. There was a tiny mall with a food court, however it's closed on weekends, and there wasn't anywhere else to eat within walking distance. The hotel had a nice restuarant however, not too pricey and the food was okay. Also, we put up the DO NOT DISTURB sign to prevent maid service from coming in at 8am, however we would leave at 11am for the day and maid service didn't come once when we were there. Overall however the staff was friendly, the free shuttle was great, the location is PERFECT and I'd highly recommend this hotel.

Nice hotel

Great hotel near footbal and right on lake, room phone did not work.

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Maintenance of building

Elevators not working to capacity during a sold out weekend. Two out of four were not working. Very long wait and people mad. Had appointments and had to wait a long time for elevator. Walking down or up was faster. 12 floors. lots of exercise. Not good for older people. Enter room to watch TV. Remote not working. Called desk. Said "be there right away. 15 minutes later. Had to wait for elevator. WHY NOT FIX!? Not good!

Good Bargain

Room was clean and comfortable. Beds and pillows were outstanding. 32" wide screen TV. Liked basically everything including location. Elevators were slow at times and parking was $16 a night which I thought was high. Overall a very nice place and I would return if the rate stays reasonable.

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