Hotel Keppler

VERY Dissapointed - Mediocre Staff and Very Small Room - Expensive for what you get

We were looking very forward to staying at this hotel given all of the reviews we had read. It was to be a highlight of the trip. Unfortunately, the experience was nowhere near our expectation level and would qualify for 3-star not 5-star status. Given the fact we paid a lot of money for the "Superior Suite", I would say we were quite dissapointed. Primarily, the service was fair at best. My wife speaks French and we are very courteous and respectful travelers. We attempted to do everything to be friendly and not "typical" American travelers. Still, the staff was distant, mildly helpful and overall just average. For example, the morning we had to leave we needed a taxi by 9:30 a.m. We asked to reserve a taxi the night before. However, the front desk attendant informed this would not be possible and that he could not guarantee we would even be able to get a taxi (we were told it was Fashion Week). He told us to return early the next morning - which my wife did - at 7 a.m. For 2 hours she tried to get the front desk to arrange a taxi (we had to be at the train station for an international train - with customs - and could not be late). The front desk attendant and the manager both indicated that they were NOT able to arrange a taxi for us. They suggested we take the Metro (located around 600 meters away and we had 5 large suitcases). My wife was crying when I arrived downstairs. I asked them how a 4-star hotel in Paris could not arrange for a taxi and they gave me a shrug and a "sorry" type look. It then struck me, they wanted money. When I produced 20 Euros, they suddenly were able to arrange a taxi. They allowed my wife (who had spoken French to them the whole time and was very kind) to come to tears over a tip. For an expensive 4-star hotel, that is ridiculous. The room was nice but much smaller than it appeared in the photos on the internet. It was generally well appointed - with many conveniences - but very, very small for a "Superior Suite". I had asked for a r