Aqua Palms & Spa

Excellent Value

I was very impressed with hotel and the room for the low cost I paid. Furnishings were all clean and updated; the room was quiet and comfortable. NO BEDBUGS! That is something I worry about when the price is so good - but no worries here. The hotel was very convenient to Waikiki/Ala Moana shopping mall and all the food/shopping that comes with that. I was disappointed that there was no free breakfast, but I'd rather have a clean room than free food, so it was OK.

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Great hotel for the price and location

The Aqua Palms was in a great location for wandering around Waikiki. It was not in the center of the beach area; however, you could easily walk to and from the middle of Waikiki. It's also right across from the Hilton, which is the main pick-up location for all shuttles. That made things a lot more convenient. The hotel staff was quite nice and no problems with them. The elevators were slow and sometimes you had to wait 2-3 minutes for one to arrives. This was ironic considering they have three of them...and no stairs.

Great customer service

Great location. Great price. Rooms were new and clean. The customer service was great!! We accidentally left our bags on the airport shuttle (3rd party) and the rep at the bell desk tracked down the bag for us had it delivered to the hotel...the rep personally brought it up to our room. We had to do nothing and it relieved so much stress!

Hey, this place is perfect for a cozy meeting ....

Staff was super. Comfy KING SIZED BED, 42" flat screen TV, Microwave in kitchenette, Internet cable in room. Shoot, I was immmpressed! My room had an "ornamental" lanai, but with only a slight upgrade, I coulda had a reg. sized porch. View of city was just fine seeing as the beach was only walking distance away. This room would have been perfect for newlyweds. No complaints.

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Great room for the money

Exceeded our expectations. Didn't know there was a hotel in this location but it was so convenient, you can walk everywhere and the beach access is right across the street! Many restaurants within walking distance made it so wonderful. I definitely would stay there again. Friendly and helpful staff always available to assist you. The only downfall was the elevators took so long, I think one or two were begin constantly serviced so wait time seemed longer than usual but it just took some planning ahead on our part.

Good for the money

We really enjoyed our stay. Street noise on Lanai really loud even on the 11th floor. Room was quiet. Staff very helpful. Good location. Right across from the Hilton Hawaii with good shopping close. Biggest problem we had was finding the front of the hotel. You actually pull up on the walk in front of the hotel to unload. You are then given a card to get into garage.

Not bad

updated appearance which was nice. Free hi-speed internet, 42" flat screen (don't have one at home), nice soft comfy beds. Parking was a problem. Website said parking available but doesn't mention a fee. On check in for five days @ $20/day was an extra $100 less to spend on other stuff. after we checked in, I looked at the Aqua website and if I booked directly, We could have saved half of the parking. Hotels.com did price match for us however I should have did more research on the parking before booking.

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