Aqua Palms & Spa

Great Service and location

I booked this hotel because a local told me about the hotel chain. I was surprise about the price and the location. I was attending a meeting at the hilton hawaiian village and this hotel is just across the street from it. IHOP is next to it and the trolley station is right outside the door of the hotel. I read some reviews that the elevators were taking to long but this was not the case during my stay. I had a problem with my room ac thermostat control and they switch my room without a problem. also they upgraded my room without extra charge without me even asking for that. Overall a great experience and will book again if the opportunity was given to me again to go to honolulu.

Guest did not leave a comment.

Great place for the price

Liked my room and great service. Location is accessible to everything, staff very helpful. Some problems: wait time for elevator was too long(sometimes there are only 2 working elevators instead of usual 3), bathroom sink gets clogged from time to time, parking space is expensive, no free internet in room

Cold shower and no breakfast

When I booked the room a free breakfast was still included. When I arrived I was informed that the breakfast had been discontinued. Out of 4 nights I had to take 2 cold shower since the water heater was broken. The room had a slight odor to it. Bed and bath was clean. Small fridge & microwave, bring your own utensils. Nice big screen TV. Staff was friendly. Overall so-so, it didn't totally suck but it didn't exceed expectations either.

outstanding

very reasonable price for a 3 to 4 star hotel excellent service!

Great room for the money

Great stay, the only issue being that our initial room on the 6th floor had a terrible whining noise from the other side of the bathroom wall. It was very persistent at all hours and was no doubt connected to water use in other rooms. The hotel wanted us first to simply call whenever the noise occurred, but my girlfriend noted how early we were awakened and they graciously moved us to a new room.

Good hotel, bad parking experience

The Hotel was good but was very upset with the parking, they charged $20 dollars a day and no where was that ever mentioned or even alluded to. When making a decision these things should be mentioned. It also did not help that they disabled my keys because they said my credit card did not go through and I had to go all the way back down with all my luggage and then we found out it was their machine that was not working not my card. Was very disapointed with this stay and I use hotels quite a bit every month.

Reasonable room at a reasonable rate

Hotel staff were friendly, and room was comfortable, but our room was missing a room safe, so we had to leave valuables at the front desk when we were away. About half the rooms have a walk-out balcony with chairs, ours did not. Since the view of diamond head was not bad, it would have been nice to have outdoor balcony seating to relax and enjoy the view. Our room was across the hall from the elevators, which was not as loud as I expected it would be, but the person in the room next to us was getting phone calls at 4am, and we could hear him loud and clear. Very convenient location near the convention center and the beach. Overall a good room for the money.

Guest did not leave a comment.

nicer than I expected

rooms were nicer than I expected for a three star hotel.

Great for the price!

The hotel is great for the price if you don't mind being in the "MIX". Right downtown hard to park for check-in. Very Clean and the staff was very courteous. I had a problem with the sliding patio door but maintenance man was there quickly and was very friendly.

Guest did not leave a comment.

Great Location

This hotes is at a great locateon. Just across the street fromt the beach. I have a Diamond Head view and could see both Diamond Head and the ocean. The only thing that really needs changing is the breakfast hours 7:30 am to 9:00 am on the weekends. The time needs to be extended.

Location;cleanliness

Close to the main part of Waikiki and the facilities are clean. Pool is small and could use some upkeep.