Hotel Monaco Denver - a Kimpton Hotel

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I was excited to stay at Hotel Monaco because I had heard good reviews and like Kimpton's overall commitment to environment and community. Unfortunately, my stay was less than fitting of a 4-star hotel - issues included: - towels with frayed edges and holes and room was tired and dingy (a major renovation is apparently underway) - valet losing (yes, losing) my car for 3 of the 4 days I was at the hotel, requiring me to take taxis to meetings (parking was comped and cab fares reimbursed but I still paid for a rental car that was unused) - attitude of staff when I complained about their inability to deliver my car despite allowing 15-30 minutes advance notice to bring it around (response = "your parking is comped so what's the problem") - checking in my business partner because she was arriving in very late after a long flight and just wanted to grab her key and get to her room only to have her arrive and have to check in again (was later told by front desk that I couldn't check her in and when asked why they took my credit card and allowed me to go through the check-in process, the response was "well, we shouldn't have.") - had IT problems and called help desk for support - the person on the line was clueless ... I had to tell her how to access the email settings ... and told me she would "escalate" the problem because she didn't know how to help me. Two hours later, no return call. When I called help desk again the issue was resolved with 2 easy steps - was expecting an important FEDEX package for a meeting and called front desk to ask if they could bring it up to me as soon as it arrived - waited, waited, waited and in panic checked the Fedex tracking and it had been delivered almost an hour earlier and was just sitting at the front desk. The hotel is supposed to be a shing star in Denver but it appears they are operating off an old reputation.