Anderson Ocean Club and Spa

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The hotel is right on the beach and is very clean. We checked in on a Thurs night and asked for help with our bags. There were no dollys around or I would have done it myslef. We waited for 15 minutes and just decided to carry our own bags up, and large cooler. Upon entering the room we were pleased as it was a beautiful 2 br suite. However I did not like the huge pillows and called the front desk to ask for a flat pillow and was told they would send it up. It never came. Second day called front desk to report curtains in our room would not close and told that maint. would fix. They never did. Requested more cream and coffee for our room of 4 adults and 1 teen and never rcv'd. But the thing that takes the cake is there was no maid service our 2nd day and we could not get the hotel to even bring us toliet tissue as we went to the grocery store and bought our own. To top things off, we found out why maint could not come to our room. When I was in the pool with my teen daughter she was playing with a float and the maint. guy rudly said she could not have that float in that pool. We gave it to him. NO ONE else was even in the pool area b/c this is the off season. We also asked for a comp. upgrade since the hotel was all but empty and was rudly told that was only possilbe with an upcharge. If you want a clean hotel right on the beach this is it, but DO NOT expect quality cust. service and dont forget to pack your own coffee, cream, and toliet tissue.