At hotels.com, we understand sometimes your plans fall through. Or, perhaps you just decide you'd rather spend your vacation lounging on the beach than touring the wine country.

Hey, it happens. That's why hotels.com is proud to announce: No hotels.com Change or Cancel fees. Change or cancel your reservation online or by calling (800) 297-4120, and we won't charge you any hotels.com penalty. Please note, you may still be subject to change and cancellation fees that the hotels and other properties impose and require us to pass on.

Q: How do I find the individual hotel's change and cancellation policy before I make a reservation?

A: We provide the policy for each property several places throughout the site. The easiest way to find it is on the Room and Rates Tab of the individual property.

You can also find the change and cancellation policy while making your reservation.

Q: How do I find the individual hotel's change and cancellation policy after I have made a reservation?

A: The easiest way to find the change and cancellation policy for the hotel room you've reserved is to consult your confirmation email.

If you don't have your confirmation email handy, you can view your reservation online. After locating your reservation, you can find the change and cancellation policy for your hotel here: