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800-3-HOTELS
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Customer Care

Customer Care:

800-3-HOTELS

Sales:

866-210-3565

Cancellations:

800-297-4120

Reservations:

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About Us

Welcome to hotels.com!

For more than 15 years hotels.com has been providing travelers great prices on the places you want to stay for both leisure and business travel. We make planning and booking your trip easy through the hotels.com expert lodging website and through our certified hotel experts.

At hotels.com we know the hotel experience is an important part of your trip. And that's why we want you to know before you go with our easy to use booking tools like side by side comparisons, virtual tours and our un-biased customer reviews from people just like you who have stayed at the property.

Hotels.com offers more than 70,000 properties worldwide - from hotels to B&B's to condos to all-inclusive resorts.

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Flexible Booking

Flexible Booking:

Exclusive Benefits

Whether your plans change or you just want to be sure you're getting the best deal, enjoy these benefits with the hotels.com® Flexible Booking program.

No hotels.com change or cancel fees

As if canceling your trip isn't bad enough, some online travel agencies will charge you for changing your reservations. So we're proud to offer: no hotels.com change or cancellation fees. go ahead, change your reservation to a different date, we won't charge you for it. Visit our complete site for more details.

Price Match Guarantee

We offer great rates on hotel and vacation rental reservations. And we guarantee our rates will be the lowest you can find. With a guarantee like that, why would you look anywhere else? Visit our complete site for more details.

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welcomerewards™

Are you a new guest?

Sign up for a free account today

Already have an account? Sign-in to your profile & join welcomerewards™

It’s about time you got a reward for being such a smart customer. That’s why we have , only from hotels.com. Now, you get 1 free night for every 10 nights you book.

It’s so easy you can earn a free night in your sleep. Literally.

After you stay 10 nights, over time, at any hotels.com partner property, we’ll give you a free night at a welcomerewards eligible hotel valued up to the average daily rate of your ten stays. Whether it’s a resort in the Bay Area or a cozy New England Bed & Breakfast is up to you.

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welcomerewards™

How It Works

  1. Sign up for a hotels.com account and enroll for welcomerewards by clicking HERE or calling 800-2-HOTELS (800-246-8357). Already have a hotels.com account? Log-in and join welcomerewards from your "My Account" page.
  2. Sign in to your account BEFORE you book a property at hotels.com. If you’re booking at 800-2-HOTELS (800-246-8357), tell our customer care agent that you’re a welcomereward member.
  3. Credits towards a free night are automatically added to your account after you complete your stay. You can check your account balance by signing in to your hotels.com account and checking your welcomereward Activity page, or by calling 800-2-HOTELS (800-246-8357).
  4. After you have booked and stayed a total of 10 nights at one or more partner hotels, you’ll automatically be awarded a free night at one of our partner properties. The maximum value of your free night is the average daily rate of your ten nights.
  5. You can choose to use your free night for a higher rate room if you pay the difference.
  6. Simply log into your account before making a booking, and you will be given the option to use your free night. You can also book your free night by calling 800-2-HOTELS (800-246-8357).

So, sign up today and start earning your free nights!

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welcomerewards™

Terms and Conditions

Revised Effective March 9, 2010

Open to U.S. residents who are 18 or older and have a valid email address. When you book and complete 10 (ten) nights at a hotels.com welcomerewards eligible property (partner property), you’ll earn one (1) free night at a hotels.com welcomerewards eligible property. The maximum value of the free night is the average daily rate of your ten (10) nights. You may pay the difference if you choose a room that costs more. Package bookings and bookings made using a coupon do not qualify toward the ten (10) nights. Subject to complete Terms & Conditions.

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Reservations

Fill out the form below to lookup a reservation

Step 1: Traveler's Last Name

Step 2: Booking # or Credit Card #

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Use number of the card to make the reservation(s). Enter the number without dashes or spaces.

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