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Hyatt Place Austin North Central
The staff I encountered were very polite and helpful. The rooms had a nice decor however the 1st one I was given had a flooded carpet - couldn't tell where the water came from but it was sopping wet all around the bed. The next room didn't have that problem but someone had used the commode and not flushed (disgusting). So as you can see my first impressions weren't very good. The bed was very comfortable but the sheets were very wrinkled - made me wonder if they had even been changed. The air conditioner didn't work properly, either. It came on randomly and turned off randomly but no response if I tried to change the settings - maybe they have disabled the manual controls? I had brought a fan with me for white noise so that helped. I don't know enough about Austin to say it was in a bad area but I could see it wasn't a great area. My expectations for this price of a room are that proper management and supervision would have prevented a customer witnessing the things I described above. After being on the rode all day and arriving @8:45pm I put my luggage in the 2nd room I was given and left to have dinner - upon returning is when I discovered the problems with that room. At that point it was getting late and I was tired so did not bother to complain to staff. Oh and one other thing I would mention is that the HDTV is very nice but there is no way for you to see what programs are on. I found this very annoying that you can only click on (as example) CBS, NBC, ABC, Discover, FOX, etc. You cannot see what is on any channel until you go to that channel and if you discover you don't want to watch that you have to go back to the menu and blindly choose another channel. Surely the things I have mentioned can be improved upon and then maybe the hotel would be justified in charging the amount it charges....More
Hotels.com guest on May-07
SpringHill Suites by Marriott Herndon Reston
Great place for kids. Plenty of room for everyone....More
Hotels.com guest on July-08
Harrah's Hotel and Casino
Everyone was so helpful and kind. From the Head chief who came to the tables to check how our meals were to the bell service. We will go back soon....More
Hotels.com guest on July-20