Wyndham Cleveland at Playhouse Square

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Excellent for the Price

My wife and I have a 2 yr old and 8 month old. We wanted rest for our 16th anniversary. I was disappointed to learn the jacuzzi was not working. I was SOOOO looking forward to that with a vodka on the rocks. However, the hotel provided us with a FREE breakfast (excellent buffet) to compensate for the jacuzzi. As a business owner myself, I think it's important to get something of value when the service or a product falls short or is broken etc. I realize things break, customers plug up toilets etc. but, the business must make up for it, and they indeed did. The breakfast was outstanding, and the staff was very nice. The only other "negative" was that the lobby bathrooms were closed and the other bathrooms were filthy. There were beer bottles, and dirty toilets/floors. It was 10am in the morning which should have been plenty of time to clean up after a wedding party or whatever. But, I do recommend the hotel for the price for sure.

VERY NICE HOTEL!

The staff was very helpfull and informed about the Cleveland area. Our room was clean and well furbished. This is a great location to stay if you are going to a Brown's or Indian's game. The theatre is literally around the corner. For price that we paid, I would stay there again.

Solid Hotel

The room was very nice. The beds were comfortable and there were lots of pillows. The jacuzzi was down when we stayed there which made it less than desireable, but overall it is a good hotel with a high level of comfort.

Exactly what I needed

The location of this hotel was great... within walking distance to so much and a shuttle for the stuff a little too far to walk to! The only negatives were the spa being closed for repair and the in-room movie rentals not working properly. Hotel staff was great!

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Great Staff

very kind & helpful staff for tourists

Great hotel but...

The hotel itself was beautiful. The main parts that needed improvement was parking and its billing system. I was double billed when i checked in. Their computer system somehow charged me the entire price of my stay as well as 25 per day for additional fees like valet or room service.

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Blemish on a Perfect Weekend

I took my boyfriend on a surprise weekend away and was completely disappointed from the get-go with this hotel. The lobby smelled like vomit...literally. The bed sank in the middle, the toilet ran, and the shower was pathetic. The staff was nice but unfortunately that did not make up for the rest of the hotel. I would never stay at a Wyndham again.

Perfect!

Great location, the service was incredible, the restaurant was awesome, the valet expedient. We couldn't have enjoyed our stay more.

Internet connection

We were unable to have wireless connection during our stay. Other than that, we were very happy with our stay. Great price, newly updated rooms, wonderful service from the front desk and a great morning buffet at the restaurant.

Great room for the money

We drove up from Cincinnati to see the Cavs play and chose this hotel because it was very reasonably priced, near the Q arena, and had a pool (the kids love to swim). Everything was great. When we arrived I needed to go online and print my tickets and the manager let me use his office rather than the business center. I left the car in valet and left some items in it and the folks in valet were very accomadating. Also, the free shuttle service was perfect considering I did not know my way around the city. They took us anywhere we wanted and made great recommendations for food, etc. We had the pool and hot tub all to ourselves the whole time we were there which was nice. The room was clean and the beds were comfortable. The breakfast buffet was well priced and had excellent service and food quality. I can't imagine staying anywhere else if I ever need to go back to Cleveland.

Perfect for a Quick getaway!

We stayed at the Wyndham on NYE and went to a show at House of Blues. The very nice driver from the Wyndham dropped us right off in front of the House of Blues and gave us great directions on how to get back which was only a few blocks. The hotel was comfortable and quiet and the staff above average, going out of their way to help.