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Westin New York Times Square, New York, NY

Westin New York Times Square

Star rating: 4.0 of 5
270 W 43rd St
New York, NY, 10036
866-539-0036
Average Rating
4.4
Recommend
90%
514 Guest Reviews

from $249.00

Lowest avg. nightly rate

This rate first available on Saturday, Dec 19

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Review Details for Westin New York Times Square:

  • 90% Recommend
  • 4.4 Average Rating
  • 514 Guest Reviews
Hotel Service
4.4
Hotel Condition
4.5
Room Comfort
4.5
Room Cleanliness
4.5

Nothing is more important than the opinions of our guests.

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All Trip Types
(514 ratings)
Average Rating 4.4 of 5
Business
(62 ratings)
Average Rating 4.3 of 5
Romance
(124 ratings)
Average Rating 4.4 of 5
Family
(99 ratings)
Average Rating 4.5 of 5
With Friends
(106 ratings)
Average Rating 4.6 of 5
All Others
(123 ratings)
Average Rating 4.3 of 5

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Next Next Page 1 of 35 Previous Previous
Trip Type: Business Review 1 of 520
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 2 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Business Review 3 of 520
Overall Rating
3.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 4 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 5 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 6 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Lovely

The staff was excellent as well as the location. Restaurants, coffee shops, and the subway stop are all really close to this hotel and you are just enough off of Times Square to "be there" without the noise. We stayed on the 36th floor and could see the Empire State Building and Times Square. You are also right in the theater district. We walked around at all hours of the night and we felt very safe. We highly recommend!

 
Trip Type: Family Review 7 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Fabulous Hotel

Stayed four nights with my 74 year old mother and 16 year old daughter. Location was great, my mother would go back to hotel after we saw a play and my daughter and I would go out in Times Square till 1:00. It is centrally located, close to the subway, walking distance to 5th Ave and theater district. Service was excellent.

 

Not Recommended

Trip Type: Rest and Recreation Review 8 of 520
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
3.0
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Front desk staff Nasty attitudes!!!! Management not great either!! Room was just ok!! Dirty glasses n room and outside the door

Not please @ all!!! Don't not waste yur money

 
Trip Type: With Friends Review 9 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: With Friends Review 10 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Best hotel - best value for your money

Outstanding hotel with super service. We were only in NYC for a night - we arrived prior to our room being ready - but they stored our bags so we could immediately go out sightseeing - and then they stored them the next day while we continued sightseeing - since our train was not until later in the evening. That made a tremendous difference - not having to lug a bag around on the hop on hop off bus.

 

Not Recommended

Trip Type: Romance Review 11 of 520
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 12 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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great hotel

Everything about this hotel was wonderful. The room was comfy, the staff was extremely helpful (especially if you need tourist info)and the location was perfect. Anything you could need is within a block including quick coffee,drug store, movies, restaurants.

 
Trip Type: Romance Review 13 of 520
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: With Friends Review 14 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
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Great service and location

I used my free night stay while on a trip to NYC and decided on the westin based on other reviews. The staff were very helpful from the bell hop to the maid. We had a nice view of the NYC skyline. The bed was so comfortable that you forget there's so much to see and do outside your door. I would stay here again.

 
Trip Type: Family Review 15 of 520
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money

We were very please with The Westin for a number of reasons; firstly check-in time was 3PM but we arrived early at 10AM and we were given a room that was ready. Secondly I asked for a room on the lower floor and I was told I paid for the 36th floor and up despite that I was given a room on a lower floor plus the room has a fantastic water view. Thirdly when I asked for a late check out they gave it to me without hesitation. The front desk staff was very friendly and accommodating. I would definitely recommend the hotel to others.

 
 
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