Crowne Plaza Hotel Dallas Downtown

1. The water in the sink ran brown like there was dirt or rust in the lines. 2. There was no trash can in the room. 3. The A/C was broken. They sent maintenance up there to look at it but he didnt fix it right. He was in our room till 1130pm working on it. It never worked right. We woke up at 5AM dripping wet with sweat because it was completely out. It was miserable.

I stayed at the West End (soon to be Crowne Plaza) for 4 days while attending a conference at a hotel located about a mile away. The West end rates were significantly lower, and they provided a free shuttle service to the other hotel - and to other locations upon request. This made it very convenient to stay there. The bed was very comfortable, and the room was generally clean. However, housekeeping needs a little improvement - more careful vacuuming, dusting, arrangement of pillows. Staff were very friendly and accommodating while working around construction hassles. They responded quickly to requests. I hope some of the glitches get worked out once construction is complete (for example, my dry cleaning was not sent out in a timely fashion). I'm glad I called ahead to find out where to register until their regular space is completed - go to the 9th floor. This is also the current location for the complimentary breakfast, which was substantial and tasty.