Waterfrnt Cebu City Htl Casino

Very Satisfied : - )

My wife and I stayed in The Waterfrnt Cebu City Htl Casino (the Lahug location)for two days and had an excellent time. We visit Cebu atleast once a year and have usually used another wonderful hotel for our accomodations. This year We tried The Waterfrnt Cebu City Htl Casino and had such an excellent experience that we now have added this hotel to our very short list. We were impressed with the overall look of the hotel (The lobby area is elegant)and the service. Very accomodating staff! The buffet breakfast is very good and there was live entertainment in the evening. The Ayala mall is just minutes away (a short taxi drive) where you can indulge in fun shopping and excellent dining! We definitely recommend this hotel.

NOT WORTH STAYING IN - A WASTE OF MONEY - BAD SERVICE

i usually do not post comments about hotels i've stayed in but for this hotel i had to just because it was so bad... first of all i am married with 2 kids (1 yr old & 3 yrs old) we stayed at thsi hotel for 9 nights. i made a reservation for 2 twin/double beds and when i go there they gave me 2 single beds. i went to the reservation desk to ask why i had single beds when i had requested for twin/double beds...and the best answer he could give me was that was all the beds they had...i asked him you guys dont have rooms with 2 double beds in the hotel? and he said no we dont all we have our 2 single bed...i couldn't believe what i was hearing... then i asked for a crib for my 1 yr old and they brought me a very old, out of dated crib, which had one side bar down and it could not be pulled up to make sure my baby would not fall out, so i just ased for a playpen instead... and we were suppose to have free breakfast everyday, and the kids were suppose to be free, but they charged us for my 3 yrs old cz she ate cereal! i asked them why they were charging us when they told us the kids 5 and below were free...and the best answer they could give was "because she ate cereal" by this point i had had it with this hotel... they are a total rip off, not worth the money...do not stay here...esp bec of the casino there are alot of call girls standing around in the middle of the night and it is just an inappropriate environment for families with kids... i will never stay here again when we come back to visit cebu...the Marco polo was the best Hotel for us, cz we moved after those 9 horrible days at the waterfront...and stayed at the marco polo for the remaining 14 days...it was a great decision and we were much more happier with the customer service and the comfort of the hotel rooms and beds that we had...and yes this time at the marco polo we had 2 double beds and a real crib... so to those of you who plan on staying at the waterfront in cebu, please, even if its close to the

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Customer Service needs improvement

OK place but always contact the hotel directly for a local "promotional" rate which is always cheaper than the Internet rate. additionally, the hotel staff/registration desk are pretty much incompetent or lazy and will pretend not to know of a local promotion. We experienced this situation multiple times with various hotels in the Philippines. Always insist!!!

Wow!

Stayed at the Waterfront for a buisness/personal vacation while working in the PI. Outstanding staff, willing to jump through hoops to get you whatever you need. The only thing I was dissatisfied with (albeit only slightly) was the room service. By the time they get it to your room, it's a bit cold but still good. Casino was a little small (about the only thing to play during the day was Pontoon). All in all, would definately recommend this hotel and already have!