W New Orleans - French Quarter

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GREAT SERVICE!!

I had high expectations for the W, but the great staff even exceded it!

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Great Hotel and Location

Everything about this place is excellent

Great Anniversary Weekend

We're originally from Baton Rouge and have spent a lot of time in New Orleans over the years. So we felt we knew what to expect when we chose the French Quarter location of the W to celebrate our 10th wedding anniversary. We expected a great location, acceptable service, and for the rooms to be nice but worn from years of Mardi Gras revelers. We were thrilled to find excellent service and a lovely room with a courtyard view. Best part for me was the down bed and the spacious bathroom with a large marble makeup counter - making getting dressed for dinners at Bayona and August a pleasure. My only complaints: 1. The cover of the ironing board was a wreck making it tough to press clothes. I chose to muddle through it but am confident they would have brought a replacement had I taken the time to ask. 2. The large slate and glass shower was great and mostly very clean, but some mold in the corner was a bummer to see. A sparkling clean hotel shower is pretty critical in my view (although, admittedly, not always easy to come by). Beyond these minor annoyances, the hotel staff was charming and ready to help us with everything we asked of them. The "Whatever, Whenever" policy was in full effect and we used it often. Oh, and the bar is fantastic. Bartenders were fun and knowledgeable on wine, whiskey and the latest restaurant buzz.

Great Hotel - HORRIBLE Front desk staff

The hotel was absolutely awesome - great location, very clean, and quite possibly the friendliest and most fantastic concierge guys I have ever had the privilege to come in contact with - Malik and crew were just AWESOME. Unfortunately, the women who were working the front desk were horrible. The W's slogan is "Whatever Whenever". This was DEFINITELY not the case and we certainly didn't have outlandish requests. There were four of us in town to celebrate my friend's 30th birthday. We had called ahead to see if the hotel offered anything in the way of birthday celebrations to surprise her with upon check in. We were told there should was and they would put balloons and champagne in the room. We called the day before our arrival to confirm this was still possible and would be done. We were assured it was and would be. It wasn't and when I called the front desk from the room to ask why I was told that "well they couldn't get helium." Am I foolish to believe that there was no helium to be had in the entire city of New Orleans? The most disappointing thing about this was that had we just been told up front or even during the confirmation call that such a simple request was impossible by the W staff we would have made other arrangements. At one point, the young lady working the front desk barked at me, after I inquired about getting a knife to cut the cake, "I'll get to it when I can. I'm the only one working right now." We were just hotel guests and certainly not in charge of scheduling. The consequence of a thinner shift of staff shouldn't be one of the guests. If it hadn't been for Malik our stay would have been less than favorable. He certainly did anything and everything to make sure our stay was awesome. If only the front desk girls were as accommodating. I would recommend this hotel to a friend, but would make sure they were warned that "Whatever Whenever" really wasn't the case.

If the front desk cared about the guest it could have been great

This was my first W experience and I'm sad to say I was incredibly disappointed by the hotel staff (those working the front desk). My friends and I splurged a bit to stay here for my 30th birthday and they had called ahead and asked if the hotel could do something nice for my birthday - The hotel suggested balloons, and champagne. My friends however were very disappointed to arrive and find that they seemed to have completely forgotten despite the fact that they had just called to reconfirm the night before. They eventually did bring up a bottle of champagne after my friends called down to the front desk - but at that point the surprise had already been ruined. They stated they couldn't get balloons because the helium tank was broken. So I'm not sure why they didn't call to let my friends know so something else could have been arranged. Later in the evening we called the "Whatever, Whenever" service to ask for a couple of plates and a knife to cut my birthday cake with. The response was "I get it, you want to cut a cake but I'm the only one working" - at that point after our experience earlier in the evening we realized asking the front desk was a lost cause so we walked to a Walgreen’s and found some plastic knives and paper plates. I only later found out after returning from my trip that my parents had also called the hotel asking if they could send me a bottle of champagne or wine to my room as a surprise on my birthday. The front desk told my parents it would be too complicated because they would have to send them a form to provide their credit card information - I'm thankful my parents recognized the attitude they received and decided against working with the hotel and instead called the restaurant they knew we had reservations with and were able to VERY EASILY arrange for me to have a special bottle of wine with my friends. Upon checking out I heard the lady at the front desk tell another guest she was hired to make miracles at the hotel happen but apparently

Dark & tooooo modern

This hotel was for upscale hippies. The desk had to be cleared to get a small laptop on it. The bathroom sink & the table were separated making some things difficult. But at the outset we were referred to at the front desk as "YOU GUYS." Not Mr. or Mrs. or sir or madam "YOU GUYS." Thank the lord for the bell hops they were great but that and only that was the highlight of this hotel. Oh they had a garden view room but gave us a street view room. When I complained they did switch me to a garden view room. Why didn't they give me that room in the first place??? From YOU GUYS.

Not bad

The room given to us was quite noisy --at 6am each morning waking to the sound of construction and garbage trucks did not seem like a nice way to relax on vacation. Given the OFF season time of year, they should have given us a nicer room looking over the pool instead of the building under constrction across the street - as i am certain the hotel was not full. NOLA is pretty much a ghost town this time of year. other than that the room was very clean and nice.

Hidden treasure

I hope no one else hears about this gem in the Quarter so I can get a room the next time I need one. It may be 10 or 20 dollars more than a few other hotels, but the jump in quality is amazing.

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Great location and service

short walk yi either bourbon st or the business district this hotel had everything you could need nearby and the service within was outstanding. Rooms aren't as "work friendly" as I am used to but that's not really what the W is all about. I would return without hesitation.

A Great Hotel

Convenient location right in the middle of The French Quarter. The hotel staff was friendly and helpful. The absolute best part of this hotel is the outside courtyard. It was AMAZING! No, this hotel wasn't exactly priced for those on a limited budget, but for what you get it is worth every penny. The beds were very comfortable and the hotel very stylish and modern but located in an older building. Lots of neat little details throughout. My only complaint about the hotel would be the bathrooms. There was no tub and the shower had hard water stains/calcium buildup all over them. They could've used a better cleaning by the houseekping staff. Other than this, the hotel was perfect!

Lovely Stay at W

Great location, great service. Also had a fantastic meal at the hotel restaraunt, Bacco. We were there during Mardi Gras and Valentine's day. So things were very busy, but the staff was still more than happy to do whatever they could for us. Room was small but nice/modern. Hotel is VERY pet friendly, which was great for us (we brought our 13 year old lab and he had a great stay). Location is just off the quarter..everything within easy walking distance, but you don't get as much traffic and noise at all hours. They do charge an arm and a leg to park at the hotel (especially during Mardi Gras). However, I found a coupon online for a nearby parking garage and paid 1/3 of what the hotel parking costs. When we go back to NO, we will stay here...especially if we are bringing one fo the dogs.