W New Orleans - French Quarter

Primarily Really Great Experience

While walking around the French Quarter, I did not find another hotel better situated than the W French Quarter. It also has a really beautiful courtyard and pool area. That being said, I am convinced they gave us the worst room in the hotel -- our window looked at a brick wall. One of the light bulbs in our bathroom was out and was never replaced during our stay, despite our request. Bathroom definitely designed by a man and badly needs a make-up mirror. But despite those nits, this is now my favorite hotel in New Orleans.Oh, be prepared for loud music all afternoon from the courtyard - -but this is NOLA!

Gross -- Should reconsider branding -- Does Starwood own a Budget Inn type brand?

Location is great if you are looking to be in the thick of the Bourbon Street/French Quarter thing. The courtyard is pleasant. Overall though, the property is shockingly-poorly maintained. I understand this is New Orleans-- one of those cities where otherwise normal people go to behave like savages. But if the savages have done a number on a guest room, a hotel that presents itself as having the quality of the W should put that room out of commission until it is properly attended to. The feeling one gets in this place is that the savages have had their way for some time. We arrived a few hours early for our check-in. The front desk staff was pleasant and accommodating. We were immediately given a "wonderful" room on the 4th floor. Unfortunately, it was filthy. The bathroom floor had a greasy film on it. The fixtures looked like they had just been used, etc. There was a stain on the comforter. OK, we were a bit early. The staff was apologetic and quickly got us another room. No harm... Room number 2 was also gross. The sofa had a mystery stain. Carpets were stained. Bedding looked questionable. We called down and asked that a manger come up. I thought it was important that he actually see the problems with the 2nd room. He was apologetic and explained that they have had a lot of turnover in their housekeeping dept. He was kind enough to offer us a larger room free of charge and some drink coupons for the bar. He said it would be an hour or so, but they would have our bags moved for us…things were looking up. We went and had lunch and came back to room number three…and a cup full of cigarette butts and fluid (booze? Rainwater?) sitting on the lovely balcony of our upgraded room. Otherwise, the room seemed to be free of stains and things that made me want to vomit. Being that we were in New Orleans for one night we decided we’d caused enough trouble. I recommend that unless you hear that this place has undergone renovation and/or management change, stay away.

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Great Location

The hotel was in a great location. Very convienent to everything. The rooms were nice an clean. Watch out for hidden costs. Non refundable pet deposit plus nightly fee, parking, internet.

Great place to stay to enjoy New Orleans French Quarter

We are locals and get away for weekends a few times a year. We always try to find new locations to stay. This hotel use to be the Del La Poste, which we had stayed before. Then it was a very rustic environment with the charm of the French Quarter, now it is the W Hotel New Orleans French Quarter and if you have stayed in any "W" properties, it is not old time but more modern. Still we loved it and had a great time. The staff was very friendly.

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Needs Improvement

For a W, I was pretty disappointed. This hotel is in need of a dramatic facelift. The carpet in our room was ridiculous - there were massive stains everywhere. I think the bathroom is also outdated. I think the W was modern back in the early 2000s...but now the style just seems kind of out-dated/not modern. On the good side, the location is wonderful and the service was very good for New Orleans. I wouldn't go in the pool, it was just small and seemed gross.

Wonderful amenties and extremely friendly staff

The staff at this hotel are incredibly friendly. They will go out of their way to accommodate your every wish. The pool area is very comfortable with cabanas and large lounge chairs/areas. They set up a small bar by the pool and play nice music during the daytime. The room was small but had every amenity we could have wanted. Extremely comfortable bed. The location is also excellent as it is part of the French Quarter but a block or two from the noise.

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great location, lovely old building, great staff

Room was terrific, modern, typical of W hotels, in the context of a lovely older building in the French Quarter. Great location on Chartres. Staff couldn't have been nicer or more helpful. Could use the health club over in the larger main W hotel, which was great. I would definitely stay here again.

Great Location, but poor housekeeping

This hotel is in a great location that makes it walking distance to anywhere within the French Quarter and is only a block from Bourbon Street. The bathroom in my King Room was really nice and they have great toilet trees. However, it seemed that some things in my room had not been used and therefore not cleaned in ages. I used all of the glasses in my room and was never given clean ones and none of the trash was picked up. The room is not soundproof at all. I could hear the people in the next room taking a shower, drying their hair, anyone talking in the hallway, noise in the street below my room. Definitely bring earplugs to sleep and you should be ok. The elevator is very archaic and the hallways are very dimly lit so if you have trouble with you're vision make sure you have someone to walk down the hall with you. I would suggest staying here only if you get a great deal.

Great location, wonderful room.

We loved everything about this hotel. The staff was very courteous, with the exception of one valet, and we will definitely stay here on our next trip to New Orleans. The room was comfortable and trendy, and the location was perfect!