W Chicago Lakeshore

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Outstanding Hotel

Our only disappointment was that the room had two twin beds instead of the king we reserved. The room was nice, clean, quiet, and the location was wonderful. We were close to the bike path and steps away from Navy Pier. The view of the lake was magnificent. We'll be returning customers.

Excellent Service

Nice Room- Great View of the lake and Navy Pier. Comfortable bed, and Contemporary Decor . The staff was very friendly . I received a complimentary bottle of wine since it was my birthday. Great to have a nice restaurant and SPA in close proximity.

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I'd say it's mostly BAD.

I'll just do bullets becaude this could go forever if I wrote everything out: BAD: 1. Parking overnight is $48.00 2. Valet staff was hard to find at night. One actually made me feel bad. 3. I requested a non-smoking King room and they put me in a smoking room with two smaller beds. This was definitely wrong of them to do!!! I asked if they could at least give me free parking then and the answer was "NO". 4. Bar downstairs was inconveniently placed. 5. Location is too far from Michigan in my opinion. GOOD: 1. Ummmmmmmm. Nice style?

hip hotel but not too clean

It is a very hip hotel but the but the carpeting esp in the elevator needed an upgrade. The staff is very helpful. The only other nuisance I remembered was that it took a very long time and I even let it ring off the hook when I called the conceirge. WE also noticed snot on one of our bedsheets. This was really unexpected. Location was very good.

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Supreme stay... Make sure you get a lake side view. City views are awful.

Supreme stay... Make sure you get a lake side view. City views are awful.

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Pleasantly surprised

I was really pleased with most aspects of the hotel. Our room was on the 27th floor of 33, which gave us a great view. There was even a telescope by the elevator bank so we could look out over Lake Michigan and the Navy Pier while we waited. The beds were very comfortable, the Bliss amenities in the bathroom were great (but they only provided one bathrobe), the ambiance was hip and trendy, and the location couldn't be beat. I ordered breakfast from room service, and while it arrived quickly, it certainly wasn't worth the price. There were coffee shops, convenience stores, clubs, restaurants, and shopping all within walking distance, and we never had to wait more than a minute for a cab. As two 20-something females, we loved the place and certainly would recommend it to others.