Universal's Loews Portofino Bay Hotel

Romantic Get Away

This hotel offers great surprises for couples with a secluded jacazzi with waterfalls and pool with fun slide. Watch the sunset from the court yard and then go to City Walk for the entertainment.

Not at all satisfied the Royal Pacific is much better for families

Not at all accomadating for the handicapped. Very understaffed. Room service charges $4.50 for a can of soda. And the only reason we ordered room service is because half their restaurants were closed. They closed the pools early. The bars had one bartender and a mile long line. Beyond all of this, the hotel and pools were beautiful. We didn't let this ruin our time.

Excellent experience

our 2 day experience was fantastic. the hotel is located in a great spot, universal and island of adventure are a short boat ride away. the outlets are a 5 minute drive with traffic. the hotel offers excellent food, a great work out and spa facility. the beds are really comfortable. the hotel staff was very friendly. try to get a room that faces the water, not the pools. it is truly a great "italian" experience. also, try to get outdoors at night and enjoy the live music and scenery around the hotel.

Loved it!

This hotel is one of the nicest we have stayed at with our kids (12 and 14yrs). Deluxe room had 2 queens and a small pull-out; this was perfect for us because we usually have to pay for a suite with a girl and boy teenagers. Food on property was excellent (try the pasta bar). Pricey, but isn't everything in the Disney area? Pool was nice; we walked over to Hard Rock and checked out their pool as well. Fun place. Took free water taxi to Park and to Citiwalk, 10 minute ride. This hotel was so beautiful and relaxing. I would recommend it to anyone, especially if you go to a Universal park. The express pass was awesome. Got through the park in 2 hours with 5-10 minute wait on rides on Labor Day weekend!

Guest did not leave a comment.

NOT Impressed at all

First: I did not like the fact we had to pay for parking Second: the room was nothing special at all Third: the price of everything was way out of proportion on anything in the area Fourth: Service really sucked

Guest did not leave a comment.

Guest did not leave a comment.

Great Hotel

Perfect hotel for families who enjoy the parks but want some grown up down time after. I visited with my seven year old daughter on the recommendation of a friend. We enjoyed our stay at the Portofino much more the Grand Floridian, Polynesian, or the Nickelodeon. Each of those hotels offered little entertainment or meal choices in the evenings. The Portofino offered plenty to see and do right on the premises. It was extremely clean and the staff was very helpful. We reserved a club level room which was terrific. Access to the parks and City Walk was easy and fun. The ferry boats arrived like clock work every 15 minutes. The pool was open late so one evening played on the water slide until 9:30pm and then we went up and ordered room service. I will definitely return with my family. Nice large room facing beach pool was great - enjoyed the nightly Universal fireworks right from our window.

Bad customer service, broken fixtures, didn't get the room I paid for!

I was really excited to stay at this hotel, but in the end, I was severely disappointed by the Portofino. First off, we paid a higher rate for a "Bay View" hotel room. Instead, we got a room with a view of trees directly out our window. Second, we were put in the furthest away room, It was 900 feet of walking to get to the lobby! (I measured it using Google Earth). And over 1200 feet of walking to get to the water slide. Third, we had to wait 50 minutes PAST the official "checkin" time of 4pm to get our hotel room. It was NOT fun sitting and waiting with anxious kids. Fourth, our toilet wouldn't flush. We had to manually pull the lid off the tank and flush it ourselves. Fifth, we received no bill under the door at night, and we were unable to checkout through the TV. So, we had to wait 25 minutes in the lobby to checkout. Sixth, I really don't appreciate having to pay over $15 for parking at an expensive hotel. I feel like I was nickel-and-dimed to death. I was really shocked at the absolute lack of quality and professionalism I was expecting to get from such a high-rated and expensive hotel. I'll never stay here again!

Average rooms for HIGH price!

I was so disappointed in this hotel. My "delux" bayview King room was nothing special at all. Everything about this place was average, or less than average! My room was very expensive and it had water damage in the ceiling, a TINY little bathtub, wallpaper border that tried to look like crown molding, stained carpet, old bedding, and was rather small. No fridge, no microwave. Absolutely NOTHING special about this place at all. It should cost a forth of the price for what we got. EXTREMELY disappointing!!

Excellent Service

Good Service, nice stay, enjoyed room key as express pass for universal the most.

Guest did not leave a comment.

Outstanding Hotel

No complaints. Beautiful hotel! Definitely will stay again in the future.