The Westin Riverwalk, San Antonio

Westin Riverwalk, San Antonio

Beautiful hotel, excellent location

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Mostly good

Did not receive key for minibar at check in. When I requested one it took an hour to arrive. Everything else was fine.

Needs Improvement

Our room had a few problems: 1. Bathroom sink was clogged 2. I'm allergic to feathers/down and when I requested the Westin down alternative pillows as advertised, I was told they only had foam pillows to replace the down pillows 3. There was no information book in the room, we had to guess at how to call the front desk and we would have benefited from a channel list for the TV. 4. Although the phone had 2 lines--line 1 didn't work as I discovered after trying to call the front desk repeatedly. 5. When I asked about wireless internet I was told it only worked in the lobby---I discovered on the last day of the stay that it worked in the rooms also--would've saved me alot of trips up and down in the elevator. On the up side: It is conveniently located to the Mercado and the Riverwalk, the "heavenly dual showerhead" was great and the counter for snacks and breakfast was super.

San Antonio Star

This was a great place to stay. Our room was clean and comfortable. The heavenly bed and shower made this stay great. The staff was very pleasant and helpful. I already knew the valet was $30.00 nightly so I was already prepared. The desk told me about the parking across the street but I liked the convienence of valet. The concierge was super helpful and knowledgeable and there is a kiosk to print your boarding passes for free, which is nice touch! I would recommend this hotel and I really enjoyed my stay.

Beautiful hotel on the riverwalk

We love this hotel and it's location to everything we enjoy seeing and doing.

awesome rooms but crappy view

we paid for the river view but we didnt get that, the valet took forever but the staff were very friendly. btw the valet is 30 not 25. it was confortable.

Very nice

My family and I only stayed for an overnight visit. The valet service took a while when we first got there. But, that was when everyone else was entering and leaving the place. So, I got out to check in while my family stayed in the car. Checking in was rapidly fast and easy. The rooms were nice but the best part of the rooms were the beds. Very nice pillow top with nice linens. Very comfortable and relaxing stay. Express check out was painless and the valet was not too long leaving. Have stayed here before and will stay again. I stayed at The Hotel Contessa next door which was nice as well. But, I have stayed here before and will stay here again. Because, I sleep better at the Westin.

Guest did not leave a comment.

Great Hotel

though it was pricey, it was very nice and we really enjoyed our stay. we will stay again if affordable.

little pricey

this was a great hotel, with great service. but the extra cost like parking and the cost of the room was a little pricey. the resturant in the hotel not so great food with outragous pricing.

Guest did not leave a comment.

Comfort, Courtesy, and Charming

We had a great room with such comfy beds...and even comfy pillows (rare in hotels lol). Everyone we encountered was friendly but not intrusive...and made us feel like we were special.......and probably do that with everyone who goes there.......I would definitely recommend this place to others!

Excellent Choice

The hotel is located on the quieter side of the Riverwalk. We enjoyed walking the Riverwalk on the quieter side where you didn't have to bump into people and you could have a conversation without yelling. Service was excellent, room was clean. We had a room overlooking the city (rather than the Riverwalk). I don't think it makes a big difference which side you stay on. I have read other reviews complaining about the overnight parking fee. Just be aware of it. If you want, there are many parking garages located right within Westin's vicnity. Zocca is an Italian restaurant attached to the Westin. Good dining with an excellent outdoor area.