The Westin Chicago River North

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Needs improvement

I expected better from a hotel with this price tag and high rating. Our room reservation wasn't set up properly, in the hotel's system. Our room class included free internet. However, when I logged onto the internet I had to agree to pay the daily access fee, then go to the front desk to have the charge removed. I later learned there may have been a code that, if entered into their system, would have avoided the problem. Our room class also included continental bkfst in their executive club room. Access into the club room required use of our room key. However, once inside, we had to fill out paperwork, to identify ourselves and our room. All of this info was already available to the hotel when we used our room key to access the club room. Completely unecessary and a waste of our time. One of our wait staff, in the hotel lounge, was oblivious to his duties. Appeared at our table, sporadically. One of my guests ordered soup. When asked about the missing soup, after a long interval, his reply was that they had not given it to him. In that case, I suggested, then why not ask them for the missing item. To the chef's credit, he came out, served the soup, and told us the waiter had failed to place the order. He also comped the soup which was a nice gesture on his part. Mistakes happen, but my opinion was that this server's head was in the clouds. There are plenty of competent servers available, who would love to have this server's job. Otherwise, the concierge was pleasant and knowledgable, as was were the front desk and other service staff. This is an otherwise very nice facility that needs a little polish to finish the job.

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Very happy with hotel

We were very pleased with our stay at the Westin Chicago River North. The location was very close to transportation, shopping, and restaurants. The conciege was helpful with any questions we had. We would definately stay there again.

Dark lobby

Arrived very late due to AmTrak no service at door to help with luggage. Really dark lobby (during day also.) Wasn't told where to find cart to help. Front desk people very nice. Great location, room comfortable but halls could use a good cleaning. Overall a great room for the price.

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Overpriced Hotel

We booked a Club Room using a Free Night promotion from Hotels.com, but were disappointed with the overall standard of the hotel. The room was dark, overlooked a 40 storey car park and the sink had a cracked basin. There is no swimming pool at the Westin River North but we were told that we could use the swimming pool at the Sheraton Hotel, 5 blocks away. This pool was nice, but the walk was in reality 8 blocks, which was a bit of a struggle with young kids! The Club Lounge served free non-alcoholic beverages between 5PM and 7PM, but the alcoholic drinks were very pricey. The continental breakfast served in the Club Lounge was very good.

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Best hotel we've stayed in

We were very surprised at the hotel and the room. Our room was very spacious and had luxurious bed linens. We were very pleased that we were allowed to check in at 9 a.m. and then they kept our luggage for us after checkout until 11:00 that evening, so we were able to tour the city without dragging our luggage along with us. The concierge was very helpful, taking several minutes to explain how to get to different locations and recommending several restaurants within walking distance. The hotel is located very near Michigan Ave, if you are willing to walk a little. We were able to tour the city via foot and occasional bus transportation. The only disadvantage to the hotel was that there is construction work going on currently, which woke us up Saturday morning shortly before 8 a.m. Also, there is a fire department a few blocks from the hotel, so if sirens wake you up, this may not be the ideal hotel (unless you bring ear plugs!). Make sure to bring snacks/drinks with you, as there isn't a store close by that sells anything, nor are there vending machines in the hotel. The hotel does provide a fully stocked fridge with candy, pop, water and alcohol, but all are very expensive (1 bottle Gatorade was $6; 1 Reese's peanut butter cup (two cups) was $4). Overall, this hotel was wonderful and we'd highly recommend it to anyone! We couldn't believe that this was one of the cheaper hotels that was listed on hotels.com in Chicago-you'd never know it from the hotel and the service!