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The Westin Chicago River North, Chicago, IL

The Westin Chicago River North

Star rating: 4.0 of 5
320 N Dearborn St
Chicago, IL, 60610
866-539-0036
Average Rating
4.5
Recommend
93%
113 Guest Reviews

from $199.00

Lowest avg. nightly rate

This rate first available on Wednesday, Dec 16

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Quick Facts

  • Check In Time - 3 PM
  • Check Out Time - Noon
  • Business Center
  • Fitness Center
  • Internet Access Available *
  • Parking
  • Pets Allowed
  • Restaurant On-site
  • Room Service

*This amenity may be available only in some rooms or units. Some amenities may incur additional fees.

Latest Guest Reviews

  • Recommended

    Individual Rating
    5.0

    Guest did not leave a comment.

    Reviewed by a hotels.com guest on October 21, 2009

  • Not Recommended

    Individual Rating
    3.0

    I expected better from a hotel with this price tag and high rating. Our room reservation wasn't set up properly, in the hotel's system. Our room class included free internet. However, when I logged onto the internet I had to agree to pay the daily access fee, then go to the front desk to have the charge removed. I later learned there may have been a code that, if entered into their system, would have avoided the problem. Our room class also included continental bkfst in their executive club room. Access into the club room required use of our room key. However, once inside, we had to fill out paperwork, to identify ourselves and our room. All of this info was already available to the hotel when we used our room key to access the club room. Completely unecessary and a waste of our time. One of our wait staff, in the hotel lounge, was oblivious to his duties. Appeared at our table, sporadically. One of my guests ordered soup. When asked about the missing soup, after a long interval, his reply was that they had not given it to him. In that case, I suggested, then why not ask them for the missing item. To the chef's credit, he came out, served the soup, and told us the waiter had failed to place the order. He also comped the soup which was a nice gesture on his part. Mistakes happen, but my opinion was that this server's head was in the clouds. There are plenty of competent servers available, who would love to have this server's job. Otherwise, the concierge was pleasant and knowledgable, as was were the front desk and other service staff. This is an otherwise very nice facility that needs a little polish to finish the job.

    Reviewed by a hotels.com guest on October 20, 2009

Description

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Location. The Westin Chicago River North overlooks the Chicago River in the central business district of Chicago, Ill. This high-rise property is located within one mile of the Magnificent Mile shops and fine restaurants. The hotel is positioned four blocks from the EL train that provides transportation to US Cellular Field and Wrigley Field.

Hotel Features. A sunken lobby offers low, cushioned sofas set amid sleek, contemporary furnishings. Vases of elegant orchids, Asian-style artwork and a cascading fountain create a serene setting. An outdoor garden features a playfully splashing waterfall. Chefs at the casual Ember Grille create American-style cuisine and fire-roasted specialties. Hana Lounge offers a bar menu and cocktails for lunch and dinner. Kamehachi Sushi Bar and a Starbucks cart are located in the lobby. A business center contains three computer stations and provides complimentary boarding-pass printouts. A total of 28,000 square feet of function space accommodates events. Complimentary wireless Internet access is provided in the lobby. The 24-hour fitness room and health club offers floor-to-ceiling, city-view windows and houses television-mounted cardiovascular and weight-training machines, yoga equipment, and free weights. The hotel issues complimentary passes to a partner property's pool located five blocks away.

Guestrooms. The 20-story Westin Chicago River North offers 424 stylish suites. All accommodations include the Westin Heavenly Bed with custom-designed, pillowtop mattresses, 230-thread count linens, white duvets and five goose-down or feather-down pillows. Marble bathrooms feature Heavenly Showers with dual massaging showerheads, bathrobes and oversized Brazilian-combed cotton bath towels. All accommodations include honor bars. Coffeemakers are stocked with Starbucks coffee. High-speed wired and wireless Internet access is available, for a fee. Laptop-compatible in-room safes are complimentary.

Expert Tip. No trip to Chicago is complete without taking time to hear live blues performance. The House of Blues is located directly across the street from the hotel. As authentic as it gets, Buddy Guy's Legends nightclub, owned by blues icon Buddy Guy, continues to garner accolades from true-blues fans, worldwide.

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