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The Village Haven Clarence, Clarence, NY

The Village Haven Clarence

Star rating: 2.0 of 5
9370 Main St
Clarence, NY, 14031
866-539-0036
Average Rating
2.9
Recommend
45%
20 Guest Reviews

from $49.00

Lowest avg. nightly rate

This rate first available on Sunday, Nov 29

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Review Details for The Village Haven Clarence:

  • 45% Recommend
  • 2.9 Average Rating
  • 20 Guest Reviews
Hotel Service
3.0
Hotel Condition
2.7
Room Comfort
2.9
Room Cleanliness
3.1

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All Trip Types
(20 ratings)
Average Rating 2.9 of 5
Business
(3 ratings)
Average Rating 1.7 of 5
Romance
(2 ratings)
Average Rating 3.5 of 5
Family
(2 ratings)
Average Rating 4.0 of 5
With Friends
(2 ratings)
Average Rating 3.0 of 5
All Others
(11 ratings)
Average Rating 2.9 of 5

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Trip Type: With Friends Review 1 of 20
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
3.0
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You get what you pay for

Great location. Easy to the Bills game and other entertainment. The bad: Room was smelly, paint chipping, ice maker was on the blinks, not enough TP and didn't clean the bathroom. The Good: beds were clean, price, easy check in and out. Again, you get what you pay for!

 
Trip Type: Not Provided Review 2 of 20
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
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Nice, quaint motel for those who like an "older style" motel

This Motel is a comfortable place for those who don't mind an older style motel. It was very economical to stay here for 2 nights and the staff members were all pleasant and helpful to us. I would not mind staying here again if we were to be in this area.

 

Not Recommended

Trip Type: Special Event Review 3 of 20
Overall Rating
5.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Good Room for what you pay

Not bad but was not what I expected. Kinda old style motel. Needs an indoor pool. Has an outside pool but it rained while we were there and could not use it. And the pool closes to early at night. All and all it was cool and close to where we were for the day.

 
Trip Type: Overnight Stay Review 4 of 20
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
No (0)
good place to stay

is good place for what u pay for. for some of us poor/cheap people it was great. i would go there again. i mean as long as there's a bed to sleep on a shower to shower in and a toilet to use what more do you need in a room? it ain't like you are livin in there forever just a night or two..

 
Trip Type: Romance Review 5 of 20
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Guest did not leave a comment.

 

Not Recommended

Trip Type: Special Event Review 6 of 20
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
1.0
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Yes (1)
No (0)
Needs Updating

Carpet was old and very soiled. Air conditioner did not work. Room had an unpleasant odor and there was not enough hot water.

 
Trip Type: Romance Review 7 of 20
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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needs improvement

The room was fairly clean. it was a little dated and could use a real good cleaning the curtains needed to be washed. The wall paper was peeling of the wall in some areas.

 

Not Recommended

Trip Type: Business Review 8 of 20
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
2.0
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Yes (1)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 9 of 20
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
2.0
Was this review helpful?
Yes (1)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Family Review 10 of 20
Overall Rating
3.0
Hotel Service
2.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
4.0
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Yes (1)
No (0)
a little chilly

nice room but no heat!! It was very cold in the morning.

 

Not Recommended

Trip Type: Not Provided Review 11 of 20
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Yes (2)
No (0)
Icky Hotel

This place was dirty and outdated. I was very uncomfortable there. Half the lamps either had no light bulbs in place, or did not turn on at all. The two upholstered chairs in the room were stained and the arm fell off of one the minute I reluctantly sat on it. The carpet was worn and stained, and the paint was worn off on the doorways. The towels were threadbare, and they were reluctant to give you any more. The ice machine was broken. The pool, which is why I chose this hotel in the first place, wasn't maintained and was full of bugs and leaves. There was a hot tub jacuzzi (which was advertised on the hotel sign on the street), but it was broken and covered with a tarp. This was probably a charming hotel at one time, but it needs a great deal of maintenance and a more qualified cleaning staff (I think they just do it themselves). After the first night, I voiced my dissatisfaction and asked not to stay the remaining two nights that we booked for (which had been done earlier that day). They said that I would have to pay a two night penalty fee, so basically that they would charge me either way. Nice people. They deserve this terrible review.

 

Not Recommended

Trip Type: Overnight Stay Review 12 of 20
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (3)
No (0)
Don't choose this!

I and my wife stayed here for one night after our trip to Niagara. Firstly, the key they gave us didnt work - we had to jiggle with the lock quite a bit to get it to work. Once we got in, we were immediately greeted by mosquitoes looking for a quick meal! My wife checked out the bathroom and there were more mosquitoes there and the shower hot water wouldn't work at all. The bed's mattress was ancient and creaky and the springs were living past their age. On top of this all, we discovered worms moving about the room the next morning. I hope we dont get any disease from this stay! The complimentary breakfast menu was horrible - we just had coffee. I was glad that we booked only one night at this place. I dont recommend this place to any one. Stay away from here and spend your money elsewhere.

 

Not Recommended

Trip Type: Not Provided Review 13 of 20
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (1)
No (0)
needs improvement

spots on rug and spots on chair. did not receive telephone message

 

Not Recommended

Trip Type: Not Provided Review 14 of 20
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
2.0
Was this review helpful?
Yes (1)
No (0)
A place to sleep

the hotel look fine on the outside. The room carpet looked dirt, we wore socks the whole time and our socks didn't get dirt, but it just felt dicussing! The office was locked up til 8am. I went for coffee in the morning and the local paper at 7am... could not get in the general lobby. It was different!

 
Trip Type: With Friends Review 15 of 20
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
5.0
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Yes (0)
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Could do better in one area

4 of us stayed in one room. The first room we had the a/c was broken & immediately they moved us into another room which worked well. This is an older 1 story hotel with a cute gazebo by the side of the road. It is very charming - except for the cheap bedspread, that felt like shower curtains. Other than that and the following the place was nice and very convenient to the Buffalo Airport. In fact, everything was fine until I had to go to bed. We have a foam mattress at home and I realize that hotel beds aren't going to be comfortable. BUT this mattress is where they really skimped. I didn't sleep all night. Really, I was awake all night. I could feel the ridges around the sides of the mattress and it was just really cheap. My husband and everyone else appeared to sleep, but not me. I have sore hips and legs, esp. after walking all day, and the mattress just exacerbated the pain. Even after taking a pill that usually put me to sleep - Nada.

 
 
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