The Roosevelt New Orleans Hotel, Waldorf Astoria Collection

Housekeeping Needs Improvement

This hotel is beautiful but lacking in housekeeping. Our restroom toilet seat and bowl were soiled, and the bedding was stained. We requested a room change and this was granted. Unfortunately, the new room still needed improvement but we decided not to complain as it was better than the first room. The toilet seat was broken-kept sliding throughout our stay and there was hair and stains on the bedding the first night. When they cleaned the room for on the second day, they had replaced the comforter and all the bedding was sufficient.

Guest did not leave a comment.

Didn't meet up to our expectations....

Well.... I thought the room was quite small for the price we paid....the bed was AWESOME and so was th TV....I didnt care for the knobs in the shower..to hard to get right temperature..and we were not restocked fully with our daily bathroom washcloths or handtowels..which i did expect...there were no softdrink or snack machines anywhere in the hotel..just ice... and the pool was not heated as expected and was to cold to get in..and the hottub was not working.... so that left little to do with the little one during our stay there.... We did enjoy the lovely large lounge area around the pool and chose to spend time there rather in the small room.. the lamp beside our bed did not work.. but was promptly fixed when I mentioned it..and there was no little coffee maker in the room either... which I thought was strange for such an upscale room. It is a beautiful hotel and we stayed there when it was the Fairmont..and I dont remember having these issues...not sure we will choose this one when we return to N. O.

Just short of Great

Did not like not having a coffee maker in the room. Did not like windowless location for fitness room. Fitness room access difficult because of construction. Flexible hose shower head could not be secured at upper points on the slide bar because it wouldn't grip bar properly. Shower heads and plumbing not tightened resulting in several leaks spraying about. Waste basket in bathroom in bad location and too large, pushing against your right leg when seated on toilet. No top floor view location/cocktail lounge. Great bed and great TV. Food pricey. Room a little small for the price paid. Liked pool (but it is small), pool terrace area, and terrace bar, but hot tub broken. Elevators seemed old and creaky. One elevator (has cracked lobby button) sometimes went to random locations when lobby button pushed (reported by several different guests, including us). Elevator buttons for 4th floor on all elevators labeled pool and tennis. There is no tennis. Staff extremely friendly and helpful-- best I have encountered anywhere. Very elegant hotel. Sazarac restaurant excellent. Didn't try others. Hotel offered free shoeshine if put shoes in box in closet. No box was in closet. Asked for box. None ever appeared.

Guest did not leave a comment.

Guest did not leave a comment.

"Full Service" only if you beg for it

Serious problems with maid service - I had to call for washcloths (3x before I got them), towels, the bath gel bottle was half full (ew!), a lamp that didn't work, a 12x12 hole in the wall(!), a filthy glass turned upside down as if it were fresh showing wipe marks, a pen, ants in the room and something that bit me, and more. When I called because there was no trash can in the bathroom, the girl said "You only get 1 trash can per room." Huh? This is not some roadside motel, this is a Waldorf Astoria Collection blablabla. When I asked for a phone book, I was told "This is a full service hotel" and referred to the (useless) concierge. Here's an example of "full service": of 4 nights, the turn-down service happened only once. One of those evenings, I asked a housekeeper at my door to turn down the beds. He looked at his watch and left. That said, their staff is unsurpassed in kindness, courtesy, manners, charm. Every one a delight. Hospitality is good. But they are so not doing their job. This even after I had talks with the Front Desk and Housekeeping Mgrs.

Watch Out For Different Room Layouts

I paid for a 2 bedroom queen suite thru hotels dot com and did not get a suite at all. I was not satisfied with the experience thru Hotels dot com nor the Waldorf Astoria at all.

Plush

Bed was so comfortable - flat screen tv - many faucets in the shower close to Bourbon Street.

Housekeeping needs to improve but other areas were outstanding

The tub in our room was dingy/grimey - we called housekeeping to have it cleaned - it looked worse after the maid let the cleaner run down the shower wall creating clean streaks into the tub. Called the housekeeping manager to the room who immediately stated that she "wouldn't get into that tub either" - then she had it thoroughly cleaned the right way by the maid. There weren't any washcloths in our room on arrival night. The shower head is a rainshower model with very low water pressure. It takes far too long for the hot water to arrive at the sink faucet - wasting a resource. It was obvious a drink had been sprayed on the wall in the room by a previous guest. Mid stay the rug in the bathroom was removed for two nights. Also mid stay there weren't any washcloths left in the room - repeated calls to Guest Services didn't produce the washcloths until the next day. Only one elevator in the bank of three worked in our tower. On the positive side, the hotel is beautiful, the beds are very comfortable. The Concierge staff was outstanding - acquiring our reservations at all the restaurants we requested - and very knowledgeable. Room service was promptly delivered within the time frame provided, the food both from room service (late night) and in the hotel's restaurant for breakfast was excellent. The front desk, bar, restaurant, and bell staff all were very friendly and welcoming providing excellent service. Please improve the housekeeping, and I would stay at this hotel again.

Nice Hotel

Room was nice, not as big as I would have liked but very clean and the bed was comfortable. Would definitely stay again.

first class

from the valet to the front desk - first class service

Guest did not leave a comment.

Great stay in NO

Hotel service could not have been better. From the doorman, bellman, front desk, maids, resturant & bar staff, to especially the conceirge - great top to bottom. We took advantage of the stay 2 nights get one free promotion so it was a great price per night. Close to French Qt. & only 2 blocks to St. Charles streetcar for Garden District. Blue Room wasn't open, they said wouldn't until October.