The Ritz-Carlton, Kapalua

Fabulous Hotel

This hotel deserves a 5++++Star rating. Our vacation at the Ritz-Carlton, Kapalua was absolutely perfect. I was there 12 years ago and was extremely happy with the hotel. This exceeded our expectations. The property is very well maintained and the hotel was completely renovated. Our room was upgraded to a residential suite and was extraordinary. The personnel in the hotel were excellent,and the Concierge people were exemplary. They also had a shuttle service at this hotel that was like your personal driving service to all the restaurants and beaches in Kapalua. As you see I cannot say enough about our experience.

SOMETHING MISSING IN PARADISE

There's something missing at this Ritz. For one, if the Hotel sepnt as much money on the renovation as they claim they should call the police because they got robbed! We stayed at this hotel two years ago and it needed a renovation. However, the fact that they removed a beautiful fountain to install a few poolside cabana's is not what you would expect from the Ritz. In addition, the weather in July although sunny included a breeze that was outright cold. When we asked, the staff said that it was always like this in July. (Note to staff: It wasn't like that on the other side of the island,) I would go back to Maui again in a flash, I just wouldn't stay at the Ritz.

Top of the Line Hotel

We stayed in a beautiful suite overlooking the pool and beach. We ate breakfast on the upper deck overlooking the beach and pool. It was magnificent.

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Great Hotel

This hotel is worth the money. The customer service is extraordinary and the surroundings are beautiful

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Wow

This was the perfect get away vacation spot. we will definetly be back. I would change the time of year because in February that side of the island was a bit cloudy and rainy. The hotel was great the drinks a bit expensive but the food was awsome.

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Wonderful Hotel and Location

The Ritz is beautiful as is the surrounding area. The pool is wonderful, the staff is incredibly gracious, and the restaurants were amazing. Overall, it was a great place to stay. The only complaint that I would have is that the walls are very thin in the rooms. We were traveling with our toddler and I was concerned that we were disturbing people when she cried at night because we could hear the conversations of our neighbors and anyone in the hall crystal clear. We didn't receive any complaints and our neighbors were reasonably quiet, but we could hear their discussions at 6 am.

Fabulous Stay

On top of booking a terrific deal here on hotels.com, the Ritz upgraded us to a deluxe oceanfront room. The renovated rooms are very appealling in a Hawaiian/Asian theme and the grounds/pools are terrific. Breakfast in enclosed (great to avoid birds) Terrace restaurant was very good as well while still offering fabulous resort/ocean views. Service (pool side, beach and restaurants) was very attentive, and they really aim to please. The Ritz Carlton is truly a luxurious Maui destination.

Guest did not leave a comment.

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