The Kensington Close Hotel & Health Spa

A Great Find

Very good value, simple, pleasant design, very clean, quiet and very convenient. Would stay again. Beds, sheets and pillows could be softer, but they're fine. Slept like a baby!

Good Choice for Hotel

Rooms are small, but so are all rooms in Europe. The hotel staff was very nice. The facilities were beautiful. The location is excellent and close to everything.

Obnoxious Staff

Completely rude and couldnt be bothered with going out of their way to help anyone. And on top, when i went back to get to stay another night, the manager gave me 3 different quotes. Very shady and unprofessional. I was treated horribly.

Guest did not leave a comment.

Bad for the money

The room is very small and service is bad. On last day of stay, hotel tries to increase the nightly rate by 30 GBP or move us. Front desk staff is very uncourteous. There is a 5 GBP charge for use of pool.

Great disappointment

The Kensignton Close Hotel is at best a three star hotel. The entrire staff from the front desk to the consierge were extremely unhelpful and very short in their responses to basic questions posed to them.

Needs Improvement

For a nice looking hotel we were extremely dissatisifed with the service. Our phone and safe did not work all 3 days that we stayed at this hotel. Despite 13 seperate conversations that me and my friend had with them they acted as if this was new information each time. We asked to change rooms the first night since the phone and safe did not work and they said no even though there were empty rooms. My friend had a family emergency (death in the family) and lost her credit card and they kept telling her family that our phone was off the hook despite all of our reports and told us that we could go outside and use the payphone if we really needed it. Also, the internet was down for a day as well (not due to the phones). They did not offer to make any accomodation for us despite all the problems. Poor service, unwillingness to help, and lack of communication amongst the staff. Really disappointing we thought this would be one of the better places we stayed on the trip. Take this review from someone who is not likely to leave a bad review or complain, but I could not hold back my experience from others who might consider staying at this hotel.

Guest did not leave a comment.

Guest did not leave a comment.

Weak at best

Small rooms. Good location. Impossibly incompetent front desk personnel. Not a great deal for the money. Criminally high and inconvenient charges for internet access -- 10 Pounds for 12 hours and 15 Pounds for 24 hours.

Convienent and moderately priced

Conviently located a block from High Street Kensington Tube station. Cafe's, pubs and restraunts within a block or two. New Whole Foods London store two block walk away. Tourist hotel with indoor pool, within walking distance of Hyde Park, Royal Albert Hall and other museums. Small but clean rooms with good air conditioning. Internet wireless available, but expensive.

Outstanding Hotel

This was a very clean and modern Hotel , Good money value.

Guest did not leave a comment.

Adequte but over-priced

Meets the basic needs with a reat location but is over-priced, even for London!