The Joule, A Luxury Collection Hotel

exceeds high expectations

The service is what all hotels should strive for, period... jleach

Great Value

For the price, this hotel exceeded our expectations. We live in the DFW area and chose The Joule for our Anniversary Weekend getaway. Since our stay I have recommended the hotel to several friends. The elevators were extremely slow though and we waited almost 15 minutes a couple times on Saturday when the hotel started getting busy. We were late for our dinner reservations so my husband ran down 10 flights of stairs hungover to secure our table at Charlie Palmer's on Saturday. Not fun when you're in a suit or for ladies wearing 4 inch heels. The pool bar was great when we checked in on Friday and the wait staff was very friendly and attentive. Good drinks. Not too crowded. Don't expect to go swimming b/c the water is too cold even for September. The hotel states that the pool is heated but it was ice cold during our stay. No biggy though b/c it was just as nice hanging out on the cabana beds. Saturday after we recovered from our hangovers we went back out to the pool bar to find it was very crowded. I think that locals can come hang at the pool bar even if they are not staying at the hotel. The only downside is that it can be a little crowded on the weekend if the weather is favorable. Oh yeah, get the kobe burgers or the cuban sandwich. Very good! Saturday evening we had dinner at Charlie Palmer's and it was very good. The service was great! I got the salmon and it was good but probably not the best thing on the menu. Appetizers and dessert were good as was the extras like a lobster corn dog. Then we headed to the PM Lounge. Guests of the hotel are welcome at the PM with your room keycard. Bottle service only at the seating areas so wear comfortable shoes and be prepared to stand if you're just going to have a few drinks. Probably won't return to the PM unless I'm with a large enough party to justify pricey bottle service. The bartender was kind of a jerk. Just our opinion. Overall it was a good experience and we would stay there again but if you're offered roo

Great boutique Hotel in the heart of Dallas

At first the downtown location concerned me but this hotel restaurant and club/ lounge turned out to BE the center Great staff, comfy accomodations

Wonderful!

Beautiful, fun, luxurious, and wonderful service. Definitely geared toward a younger crowd who will appreciate the pool/lounge/rooftop bar, as well as the nightclub on the ground (underground) floor, but not overrun with partiers.... definitely fine for an older guest, too. Great wine bar and wine cellar, wonderful service by all.

Party central....love it or leave it!

The hotel was as expected from a 4 star hotel. Unique design scheme...dark and intimate. Check in was a bit combersome though. They did not price match so I had to book on Hotels.com while I was standing at the check-in counter and then wait for 15 minutes until the reservation came through in their system. The pool is a sight to behold. It cantelevers off the end of the building on the 15th floor (or so) and has a 6 inch see-thru plexiglass wall for it's outer edge. Downside is that it is very cool and draws quite a crowd (lot's of hotel guest's local guests were hanging out there and taking up most of the cabana beds and lounging areas. It'a also right in the middle of the downtown clubbing action including which the hotel hosts one of it's own. So expect the hotel to stay very active through the wee hours of the morning through out the extended weekend clubbing nights.

Extraordinary experience

The Joule is truly a destination hotel: the Charlie Palmer restaurant incredible, the architecture and amenities breathtaking, and the service impeccable. I regretted that the PM louge wasn't open on a Sunday, but I'm sure that would have been memeorable as well. I could have had a wonderful mini-vacation and have never left the hotel.

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First Rate Hotel

Everything was A+. The entire staff was so professional any of them could have been the CEO.

Not what was advertised............

Hotel was beautiful, but had a few drawbacks! The beautiful pool that was advertised was "not in service". You must valet park ($27.00), and seemed like everytime we turned around there was someone else to tip. Room was really nice & updated, but in the morning we when we called desk about no hot water, we were told to "GATHER OUR BELONGINGS & EXIT THE BUILDING" evidently a main water line burst & water & electricity went off. They were very professional & nice about this, & we have been offered a free room, but not we were rushed out of the building & could'nt bath, etc. Was

Noisy

Noisy couldn't sleep.

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elegant jewel

The Joule is new, the staff outgoing, efficient, friendly and the service exemplary. We had a "demi-joule" and were warned on check-in that the room was small. Though it was in fact small, the quality of the furnishings, the space utilization, and the novel built-ins made it more than adequate for two tall people to enjoy and move freely in. I would ( and have) recommended this hotel to others. It far exceeds the service, amenities, ambience, elegance of the ZaZa for instance.

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