The James Chicago Hotel

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The Best

The quality of room, skin care products, and service was excellent. If I could afford it, I would stay at no other hotel. Spent the first 3 nights of a 4 night visit at the Affinia (a sister hotel) and the last night at The James. This saved us money, but I wish we could have had all 4 nights at the James. We were treated with respect and kindness. LOVE The James

Nice Hotel

The James Hotel was a nice hotel just a block off the magnificent mile. Overall this is a nice hotel considering condition, value and location. While certainly not a top-tier hotel, it is only a small step behind with very reasonable rates. Room was comfortable and large. Only real negatives were that there is very little water pressure in the showers and the hallways are very dark and cluttered.

Great location

The location is convenient and the size of the hotel makes for a very relaxing stay. No crowds, waiting for the elevators etc. Very comfortable and invited bar and lobby with free computers/Internet. This was my second stay. My only suggestion is the lack of furniture in the rooms. The martini bar is nice but a small dresser and a mirror in the room would be convenient. The only mirror is in the bathroom.

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Comfortable but needs to work on service

The hotel came highly recommended to me by colleagues and friends, so I booked a three-night stay at the hotel for work last week. Though the housekeeping staff was fantastic and the rooms were clean and quiet, I will not be recommending this hotel to my friends or coworkers. Long story short, the staff needs to work on communication and competence -- they could not locate my car, which was valet parked at the hotel, for FORTY minutes, causing me to miss my flight and subsequent meetings for work. The entire forty minutes, there was no information on who was looking for my car or where it might be. For me, boutique hotels should focus on attention paid to guests and customer service; they can't compete with the larger, more luxurious hotels (like my favorite, the Peninsula) on other aspects of hotel management. But the James falls short by a mile. I will be returning to the Peninsula on my next trip to Chicago.

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Great room for the money

Great room for the money

Very Nice Hotel

Great location, rooms are very well furnished, mostly friendly staff. My only complaint is that the concierge staff was completely useless. I called to make special arrangements since it was our honeymoon. The concierge seemed completely uninterested in helping, and I just ended up not using the service. Otherwise our stay at the James was great, I would definitely go back, but wouldn't bother with the concierge service.

Great hotel for us!

we were doing business at the merchandise mart, and this hotel was a real find! newly decorated, extremely contemporary (especially for us) rooms, great location. Big flatscreen TV's. No trouble getting a cab.

Unique, Contemporary Hotel

Our stay at The James could not have been better. We arrived early and were able to be checked in early; there was always someone to greet us at the door/help with bags. Our room (and the hotel in general) was beautiful and clean with nice details throughout. Everything was replaced daily (at least) and there was even a unique and complementary turn-down service that included cookies! The hotel was across the street from a grocery store, very close to Michigan Ave. and only a couple blocks from the nearest subway station. Overall a very convenient, unique, and well-designed place to stay!