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The Fairmont San Jose, San Jose, CA

The Fairmont San Jose

Star rating: 4.0 of 5
170 S Market Street
San Jose, CA, 95113
866-539-0036
Average Rating
4.6
Recommend
95%
341 Guest Reviews

from $124.00

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This rate first available on Wednesday, Nov 25

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Review Details for The Fairmont San Jose:

  • 95% Recommend
  • 4.6 Average Rating
  • 341 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.6
Room Comfort
4.6
Room Cleanliness
4.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(341 ratings)
Average Rating 4.6 of 5
Business
(83 ratings)
Average Rating 4.6 of 5
Romance
(70 ratings)
Average Rating 4.5 of 5
Family
(12 ratings)
Average Rating 4.8 of 5
With Friends
(22 ratings)
Average Rating 4.6 of 5
All Others
(154 ratings)
Average Rating 4.6 of 5

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Recommended

Reviewed by a hotels.com guest on November 22, 2009 Trip Type: Business Review 1 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by M. D. W from Atlanta on November 17, 2009 Trip Type: Business Review 2 of 347
Overall Rating
4.0
Hotel Service
2.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Service Needs Improvement

Not pleased with level of customer service. It is very slow. I had to make three phone calls over the course of a day to get a replacement for my missing TV remote.

 

Recommended

Reviewed by a hotels.com guest on November 10, 2009 Trip Type: Romance Review 3 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Romatic night out at the Fairmont

Well i statyed at the fairmont to have a nice romatic night with my boyfriend. The only thing i did not like about the stanard rooms is that the showers where not modern. They had a very old style and the shower head was nasty (needs to be replaced) Besides this everything was perfect

 

Recommended

Reviewed by a hotels.com guest on November 8, 2009 Trip Type: Romance Review 4 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great Mini Vacation

This was a great place to stay for a fun night out.

 

Recommended

Reviewed by a hotels.com guest on November 5, 2009 Trip Type: Special Event Review 5 of 347
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on November 3, 2009 Trip Type: Business Review 6 of 347
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 29, 2009 Trip Type: Rest and Recreation Review 7 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on October 28, 2009 Trip Type: Special Event Review 8 of 347
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Party in room above until 1am.

Loud music, people jumping around and screaming... not a scenario usually expected at a Fairmont hotel. After the party started, it took 3 calls to the fron desk and over an hour for the disturbance to stop. No apologies from the management. No response from manager to email. Very poor customer service!

 

Recommended

Reviewed by a hotels.com guest on October 27, 2009 Trip Type: Not Provided Review 9 of 347
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 14, 2009 Trip Type: Romance Review 10 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Recommended

Reviewed by Lucy J from Soledad on October 11, 2009 Trip Type: Business Review 11 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding!!!

Loved this hotel - very classic, very classy, clean, comfortable. Would stay here again! Thanks.

 

Recommended

Reviewed by a hotels.com guest on October 6, 2009 Trip Type: Business Review 12 of 347
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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corprate sales manager

outstanding clean great service The grill was great food

 

Recommended

Reviewed by a hotels.com guest on October 5, 2009 Trip Type: Business Review 13 of 347
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: With Friends Review 14 of 347
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding Hotel

Centrally located in the heart of downtown San Jose. We didn't need a car while we were there, everything is within walking distance. We did have a problem with the air conditioner not working. They upgraded us to a larger room.

 

Recommended

Reviewed by a hotels.com guest on September 30, 2009 Trip Type: Special Event Review 15 of 347
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money

This fairmont isn't like other Fairmonts in terms of the professionalism with its staff. The staff at the front desk didn't seem to care much about any of our requests and were a bit condescending towards us. However, in terms of cleanliness and room comfort, the room exceeded our expectations. Overall, the price that we paid for our room definitely made everything worth it.

 
 
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