The Fairmont Copley Plaza Hotel

Fabulous hotels.com experience

The hotel was marvelous. Our concierge helped us with everything, during a very busy weekend in Boston. I highly recommend this hotel.

Highly overraed

Although an elegant old hotel in a wonderful neighborhood, the furniture was very uncomfortable. For the price, it would have been nice to have at least one comfortable upholstered chair in the room. The room was very small. Overall, it was a disappointment.

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Nice old and fancy hotel to stay at.....once.

Very nice hotel but rooms were really small and at the very least wifi should have been free at this price. The hotel staff was fantastic and dog in the lobby is a nice addition. Personally though, I would recommend staying at the Westin across the street because your way more likley to get a better view and the rooms are more comfortable. I had a pleasant experience overall but it didn't live up to my expectations.

Needs Improvement

Wet paint on door next to handle, no warning...toilet overflowed...front desk clerk upon check-in seemed to be in a hurry, while no other guests were there. A big disappointment.

A let down for the Fairmont Hotels

The location was awesome, the bldg has a nice core, but the appointments like railings, carpets, etc were somewhat dingy for the money and name. The hotel hallways had a old musty unpleasant smell. The staff was disengaged unlike most Fairmont's I have experienced. It seems like a problem with the hotels specific management because all of the issues seemed easily addressable. For example, the door staff was unattentive and unhelpful in finding taxis acting as though they were doing a favor if you could get there attention. For the money, I think I would try a different hotel next go round. On the other hand the location on the green line is very helpful.

Great location

My husband and I only stayed at the hotel for 1 night. The room was very nice and clean. The bathroom faucet leaked but that wasn't a huge problem. We did see a gigantic cockroach in the hotel lobby that everyone just seemed to be stepping over. Guess that's not a big deal for some. The location cannot be beat. You are right near everything in the Back Bay area. Boylston Street is one block away and Newbury Street is two blocks away. The Theatre disctict is a very short walk or cab ride away. I wish it was a little bit cheaper especially for a 1 night stay, but over all I can't complain.

best Farimont

This hotel might be a Fairmont, but it has character and warmth and it has a dog hanging out in the lobby , which you can take for walks. Great location. Rooms were very comfortable and they smelled heavenly.

More than we expected

Great location and only a short distance from Logan Airport (15 minutes). Rooms were very comfortable and quiet. For parents with small children or if you are just an animal lover, plan to arrange a walk with Catie, the hotel's Black Retriever. Cudo's to all of the hotel staff especially Vincent and Joe who assisted us with directions and dinner recommendations. "Joe", we forgot to leave you a note, but your recommendation for Italian food was great. It was the best Italian dinner we have had to date. For those traveling by car, plan to shell out some bucks as parking in the downtown area is expensive.

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