The Cumberland - a Guoman Hotel

Excellent Hotel

Excellent Location, very modern and ultra comfortable. excellent food and beverage outlets overall great experience.

Very good for price

Nice area, clean, modern, good service. I was expecting completely different given the rate. Pay attention as they have special rates for certain periods.

Good rooms and location

The hotel is very centrally located with good bus connection around the corner. It is also easy to take walks to Hyde Park and beyond. The disadvantage was that they only had a breakfast buffet and no menu a la cart. The price of the buffet might be good but for people who do not eat that much is was expensive.

Lovely, Unique, Convenient Hotel

I booked at the Cumberland (Marble Arch location) for the convenience and because it looked like a nice place at a reasonable rate. The convenience paid off as we were tired upon arriving in London. When walking into the lobby it was clear this was a unique hotel. It had a modern feel. They gave us a complimentary upgrade without asking, which was wonderful as we were on our last night of our honeymoon (I don't think they knew that though). The room was amazing and had no resemblance of those small, antiquated rooms you expect when in a high rent district like central London. Great experience. Would definitely stay here again.

Excellent hotel.

I have stayed here a few times. It is a great hotel, well located for either vacation or business.

Needs a lot of Improvement

We got an okay room for the money. However, the sheets were dirty (a piece of chocolate - I hope it was chocolate - must have been washed and pressed into the bottom sheet - yuk), the lamps attached to the headboard had one missing, clothes press didn't work and, as we went out one morning I put a Do Not Disturb card on our door...5 minutes later I went back to get something and the cleaners where in our room anyway!!! We arrived late at the hotel (around 1:45am). I discovered the dirty sheets just as I was about to go to bed. The concierge came up with a new sheet and just handed to me...there I was making my bed at 3am! Thanks! I would have to call this hotel a 2-3 star. Room looks cool and modern....but when you look a little closer, it's dingy...the lobby is messy. Plus...TERRIBLE WATER PRESSURE and our shower dripped!!! I think they label this as a "boutique hotel"...it is far from that!! I've stayed in boutique hotels before, this does not come close!

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Great Hotel, Great location

We really enjoyed our stay at the hotel. The staff was extremely helpful. The only complaints were the lack of storage space in the room. Also it cost $10 per minute to call to the US so I do not recommend using the phone while you are there.

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Very Expensive for the size of the rooms

This hotel is very expensive for the size of the rooms and bathrooms. It is a joke.

Service needs help

Overall the hotel is in a great area, central location, close to the underground and the central line. However, the decor, while trendy, is really uninviting. The lobby is cold and the bathrooms, while very hip looking, are hard to use. Service, especially housekeeping needs a lot of help. They kept taking our ice bucket away, and when we requested another one, looked at us like they didn't understand. They never understand as well two people need two sets of towels, not just two pieces. We also had a problem with their internet. We bought it one day at a lower price, and by check out, they raised the prices, and charged us the higher rate, and it took forever with the manager to sort out. But for a cheap price, its in a great location, close to shopping and Oxford Street.

Good Hotel, Very Cold Lobby

Good Hotel, only complaints being 1. Lobby very cold 2. Very inflexible with check in time which was made even more uncomfortable by the "freezing" lobby

Nice rooms..bad service

The hotel is extremely modern in a weird way. Weird sculptures in the lobby and a video of dancers jumping on a trampoline in slow motion in the lobby. Odd blue lighting in hallways. Reminded me of an insane aslyum you'd see in movies. It was easy to get lost as every direction you went looked exactly the same. Beds were really comfy but heater didn't work. Called lobby 3 times for space heater and they never came. Finally on the fourth contact we got one. Fire alarm went off at 2am..we were evacuated but nothing was said of what happened.

Great decor, nice location 4 or 5

Booked 2 doubles. Both were very nicely furnished. One had a stunning view of the Marble Arch, so close I could of hit it with a coin. The other had broken heating and not so nice view but very big. Hotel is right on Oxford St. Lots of shopping and resturants minutes away. (Start exploring around Oxford Circus for some great places to eat.) Train stop is literally 20 steps from the door. Overall very satisfied. One word of advice: Bring your own clock because there is not 1 clock anywhere in this place. According the the front desk "Clocks are against their phylosophy". GO figure.