The Cumberland - a Guoman Hotel

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Ok but not great

The hotel was ultra modern maybe a bit too much for my taste. The countertop in the bathroom was literally 3 inches wide. Also during heavy checkout/breakfast time hotel staff desided to clean their elevators turning a ride from second floor to lobby into 15 minute nightmare as noone could find the emergency stairs. The staff was overall friendly and responsive.

Good Location but that is about it

Arrived at Hotel and just like other reviews it is very modern. My wife and I got to the hotel about an hour before check in and they told me that my room was not ready. The lady at the front desk asked if I would like a room on the 7th floor or a room on the 1st floor. I stated that I would like the one on the 7th so she told me that my room would not be ready until the 2 pm .. I went out for a quick bite to eat and came back and they tried to tell me that my room is ready and it would be on the 1st floor. I was a bit flustered because they didn't know what they were doing but in the end she called up to room service and they said my room was ready, but in their system it stated that it was not.. When I got up to the room it was so tiny I could barely fit my luggage in there. Not like the picture they show at all .. The hotel hallways seemed like an old hospital hallway. The room was fairly clean but there were stains all over the carpet. I didn't want to walk around barefoot so I put on some slippers and made sure I didn't touch the carpet. I would not stay here again but not knowing London that might be a 4 star level considering the age of the hotel and city.. the best thing was that it was in a great location..

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Lovely Hotel

The only thing I did not like was the bathroom. A bit too modern. Sink was too far away from the mirror and had bad lighting so doing things like shaving-for me and applying makeup-for my wife, were not easily accomplished. Also the shower contains no ledges to store product or toiletries. You put your soap in a 3" diameter cupped dish attached to a rail in mid air. Not so terrible but for the fact that a drain hole would prevent the soap from melting in the water. No other complaints otherwise.

Great Hotel

We paid about half the cost using hotels.com so the price was well worth it. Very clean and modern hotel in a good shopping district but not near a lot of pubs. They did try to put us in a room with 2 double beds but we brought our printout from booking that stated we booked a king bed and they fixed it right there so make sure to bring that. Rooms were a little smaller than what most people from the US are used to but just know that going in as that is mostly how Europe is. Staff was friendly and concierge very helpful with tours and dinner ideas. Would definitely stay here again but probably would try a new area next time.

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Outstanding Hotel

Outstanding Hotel,Very modern design,Very clean,Curteous and knowledgeable staff,Close to all the major attractions in London.

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Hotel From Smelly Hell!

The lift area smelled like a toilet. The king size bed were nothing more than two twins pushed together. The food in the hotel was bad and we had to send the meal back, as well as over priced. The hotel staff were tart! We asked for a box of facial tissue and the staff handed it to us in the hotel lobby, when we asked them to put it in out room the person replied, ''would you like me to carry it on my back!'' Who needs this and they charged us twice for an so called upgrade in our room. Never again!

Great for touring and partying

Unique artwork lines the lobby. . . hotel club "Carbon" attracts a young, party crowd -- good DJ, go-go dancers, etc. . . located nearby Marble Arch, a central tourist point. Within a short cab ride to SOHO nightlife. Rooms are a little small but normal size for European hotels. I couldn't have asked for a better place for the price.