The Bulfinch Hotel

Not a Business Travelers Hotel

I had two extremely heavy bags and the two desk clerks watched me struggle up the stairs to the desk to check in. When I called down and asked for bell cart to be delivery the desk clerk said "I don't really have anyone free to do that but you can come get it yourself." Would not stay there again because it is just not business traveler friendly.

PARKING

My only complaint about this hotel was the explanation regarding the parking. The parking garage was not an "in and out" service for one daily charge. Once you were in the garage you paid the amount owed or the 30 for the daily rate. If the hotel could work with the parking garage to fix this it would be so much better for the guests.

Small Rooms

Very small rooms - really too small for comfort. Hotel seems to be a 'mickey mouse' operation. We asked for extra pillows and were told that the hotel was sold out and there weren't any available...

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Good Hotel

We enjoyed our stay at the Bulfinch.

Great Location

Hotels was close the the Haymarket 'T' station, walking distance to Quincy Market and Freedom Trail sites, and Museum of Science. Great room, great staff, great area.

Great hotel staff

The staff at the Bullfinch Hotel were all excellent. They did go out of their way to make our stay as comfortable as possible. There is only one elevator at this hotel. The elevator was broken and our room was on the 9th floor, so we either had to wait for the elevator to be repaired or carry our bags up 9 flights of stairs. The hotel did get a service company working on the elevator right away and the problem was resolved within an hour. Our room was small, we knew this going in, but it was clean and comfortable. The street behind the hotel has a lot of beggers. although we were approached for money we never felt threatened. All in all the Bullfinch is nicely located for siteseeing and the great restaurants are within easy walking distance. We would stay there again.

Quality Hotel

This was a quality hotel and an excellent stay.

Very friendly staff

Personnel is very friendly and helpful. Hotel met our expectations, location could be better though.

Great Hotel

Would stay there again without a doubt. Small room, but clean and great if you aren't spending a lot of time in the hotel

Extremely Poor Service

The hotel service is the poorest I have ever experience. I booked this hotel as it is a new "boutique" hotel. The hotel is quite new and nice in tht aspect. However, it is poor in service. The front desk service is terrible. The staff was rude, did not provide goo and accurate information. In adittion, at times there was no staff at all to provide assistance. I left an item in my room after checking out on 9/7. I called about an hour or so after I checked out on 9/7 and told them that I left an item in my room. I told them the exact location where I left it. I was told to call next morning because there was nobody to check and adress my problem. I called the next day 9/8. A staff asked me for my telephone in order to get back to me after checking with housekeeping. Nobody called me. I called the next day 9/9 and once again the staff asked me for my phone number and told me that they will call back. Again, nobody called me. I called twice on 9/9 to find out about the status of my missing item, once again. No information was provided to in the first call. Again, the staff takes my number and tells me that they will call me back. I call again later on on 9/9 and a staff tells me that my item was found and in logged in the housekeeping book. I was told to call again when the housekeeping manger was available to retrieve it so it could be mailed back to me. I called again on 9/11 and I am placed on hold and soon after told that my item was not found! Unaceptable! The hotel provided absolutely no helpful assitance finding the item I left in the room. In addition, nobody had any informaiton and kept providing different stories. Nobody called me and/or provided any assitance. I have never experienced such poor service with a hotel. They neglected to find my item soon after I left, did not call me back to provide me any information, tell me that is found and lost again after I continued to call for 5 consecutive days. Now, I lost my item and no compesation or apology from

Loved it

I got the room for a reduced rate as part of a summer special & for that it was very good value. Everything is very upscale & in a contemporary design, the bathroom and main room were nice and clean. The room might be a bit small if you want to do anything but sleep & watch TV and/or stay there with 2 people, but that wasn't a problem for me. The walk to downtown is around 20 mins and for the most part takes you along cute brick houses and beautifully restored official buildings. Probably not for people who don't like to or cannot walk a whole lot. Again I loved it & plan on returning soon.