The Bulfinch Hotel

Extremely Poor Service

The hotel service is the poorest I have ever experience. I booked this hotel as it is a new "boutique" hotel. The hotel is quite new and nice in tht aspect. However, it is poor in service. The front desk service is terrible. The staff was rude, did not provide goo and accurate information. In adittion, at times there was no staff at all to provide assistance. I left an item in my room after checking out on 9/7. I called about an hour or so after I checked out on 9/7 and told them that I left an item in my room. I told them the exact location where I left it. I was told to call next morning because there was nobody to check and adress my problem. I called the next day 9/8. A staff asked me for my telephone in order to get back to me after checking with housekeeping. Nobody called me. I called the next day 9/9 and once again the staff asked me for my phone number and told me that they will call back. Again, nobody called me. I called twice on 9/9 to find out about the status of my missing item, once again. No information was provided to in the first call. Again, the staff takes my number and tells me that they will call me back. I call again later on on 9/9 and a staff tells me that my item was found and in logged in the housekeeping book. I was told to call again when the housekeeping manger was available to retrieve it so it could be mailed back to me. I called again on 9/11 and I am placed on hold and soon after told that my item was not found! Unaceptable! The hotel provided absolutely no helpful assitance finding the item I left in the room. In addition, nobody had any informaiton and kept providing different stories. Nobody called me and/or provided any assitance. I have never experienced such poor service with a hotel. They neglected to find my item soon after I left, did not call me back to provide me any information, tell me that is found and lost again after I continued to call for 5 consecutive days. Now, I lost my item and no compesation or apology from

Loved it

I got the room for a reduced rate as part of a summer special & for that it was very good value. Everything is very upscale & in a contemporary design, the bathroom and main room were nice and clean. The room might be a bit small if you want to do anything but sleep & watch TV and/or stay there with 2 people, but that wasn't a problem for me. The walk to downtown is around 20 mins and for the most part takes you along cute brick houses and beautifully restored official buildings. Probably not for people who don't like to or cannot walk a whole lot. Again I loved it & plan on returning soon.

Great room for the money

We were very satisfied with the Bullfinch. It was our first stay in Boston and were able to walk to everything we wanted to see and felt safe doing so. Would definately stay at the Bullfinch again.

Guest did not leave a comment.

Guest did not leave a comment.

Good hotel

Overall pleased with my room. It was clean and comfortable. Great location right next to Government Center makes it very easy to get anywhere in Boston.

Nice Hotel But...

This was a nice hotel however the surrounding neighborhood for the first few blocks around the hotel were very shady, a lot of homeless people begging for money which was unexpected. Also, the internet wouldn't work. They don't have Wi-Fi, you have to plug in an ethernet cable to your computer and it didn't work. Reported this problem to the staff and the response was to "just keep trying." Never gained internet access. The room was nice though. Very clean and comfortable. Temperature was easily controlled. Although, we did notice a strange noise at night that sounded like a rhythmic clunking noise that was disruptive when trying to get to sleep. The staff was wonderful, friendly and accommodating.

Great hotel in a wonderful place

A little walk down the road from Quincy Market, great location, excellant staff and very interesting and "city-like" hotel!

Had water problems. Fans in hallway.

Had water problems. Fans in hallway.

great location and price

Walking distance to Fanueil Hall and all the places on the Freedom Trail. Not far from the subway. Old but well maintained and a great place to stay.

Great hotel!

Very Eurpoean hotel, clean and great location. Note no tub only a shower and bathroom is a bit small. Very nice still.

great location

Just a few blocks north of Quincy Market, close to the T - this hotel had a great location yet was still very quiet. The bed was fantastic!

Great hotel

Great hotel. Very modern feel. Near many wonderful places and the subway. Shower was awesome. Stayed at the Boston Park Plaza the night before and the Bulfinch was exceedingly better. I would definitely stay there again and would recommend others to as well.

Needs Improvement

they were doing construction on our floor right in front of our room. we asked them for another room, because the workers were very loud and they assured us that the workers would be done by 4pm and would not come back for the remainder of the day. when we returned that night, the carpet in front of our room was all torn up, my husband tripped and fell and there were 4 loud fans also. they apparently had a water leak in another room. the fans were on all night and we couldn't sleep. we asked again to be moved and they said there were no rooms available. we asked to be compensated in some way and they said it was not their policy. This was a terrible experience. I would not recommend this hotel to anyone. i really don't know why they would put anyone in that area where they were doing construction. when we arrived, there were 5 construction men in front of our room and had trouble getting through them!!