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Sutton Place Hotel by the Magnificent Mile, Chicago, IL

Sutton Place Hotel by the Magnificent Mile

Star rating: 4.0 of 5
21 E Bellevue Pl
Chicago, IL, 60611
866-539-0036
Average Rating
4.6
Recommend
95%
334 Guest Reviews

from $240.00

Lowest avg. nightly rate

This rate first available on Tuesday, Nov 24

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Review Details for Sutton Place Hotel by the Magnificent Mile:

  • 95% Recommend
  • 4.6 Average Rating
  • 334 Guest Reviews
Hotel Service
4.6
Hotel Condition
4.6
Room Comfort
4.6
Room Cleanliness
4.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(334 ratings)
Average Rating 4.6 of 5
Business
(54 ratings)
Average Rating 4.6 of 5
Romance
(108 ratings)
Average Rating 4.7 of 5
Family
(17 ratings)
Average Rating 4.7 of 5
With Friends
(58 ratings)
Average Rating 4.5 of 5
All Others
(92 ratings)
Average Rating 4.6 of 5

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Next Next Page 1 of 23 Previous Previous
Trip Type: Romance Review 1 of 335
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Great location

The location of the Sutton Place couldn't have been better-2 blocks off of Michigan Avenue and across the street from other great shops/restaurants. The service was outstanding-everyone was very friendly and it was no hassle at all to leave our bags (all 6 of them) after we checked out for over 6 hours before we picked them back up. The room/hotel was clean and the bed was very comfortable. The room was a little muggy and after turning the air conditioning down to try and cool it off it didn't work that great at all--that would be our only complaint. Everything else was great and the deal we got on hotels.com made it that much better. It was great for the money that we spent, however, I would not pay full price for it.

 
Trip Type: Romance Review 2 of 335
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
5.0
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Nice for the price

Great location if you're shopping on Michigan Ave., a bit of a hike to the nearest train station. Our room was on sale, so I wasn't surprised we didn't get the best view (rooftops of nearby restaurants?). Very courteous staff. My only complaint is the building-wide heating and air. It was unseasonably warm during our stay, and the heat was still on! We shut our vents and kept a window open so we could sleep.

 
Trip Type: With Friends Review 3 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Business Review 4 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great boutique hotel in the heart of Chicago's Gold Coast

This is an excellent hotel with an attentive staff, nicely appointed rooms, contemporary baths, comfortable beds, floor to ceiling glass offering great views of the city and the lake. There are several sizes of rooms avaialable, and the top floor two-level suites are outstanding. The lobby is comfortable, and The Whiskey Bar located on the first floor is a great little club. Skip the "big name" hotels and stay at The Sutton Place Hotel. You won't regret it!

 
Trip Type: Special Event Review 5 of 335
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Outstanding Hotel

Perfect location, excellent staff, very clean

 
Trip Type: Romance Review 6 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money!

Service was wonderful! We utilized valet, front desk, bell hop, housekeeping, room service, and conceiege staff and everyone was pleasant and prompt. Definitely will recommend hotel to others.

 
Trip Type: Business Review 7 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Excellent All Around

While definitely not the Four Seasons, this hotel was clean, well kept, well located, and a pleasure to be in. While no great shakes in terms of dining, there are so man places so close by that that makes no difference. Great, pleasant, helpful personnel in all areas - doormen, concierge, front desk, room service, etc. Very happy with this hotel, and will stay there again.

 
Trip Type: Special Event Review 8 of 335
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Lovely Boutique Hotel

Hotel was quiet and in a residential neighborhood. Very close to Miracle Mile and Hancock Tower. About 5-6 short blocks from nearest subway stop on the Red Line. Be aware. Nobody asked us about a non-smoking room. Didn't realize that until after we checked in. The hotel was fully booked and we could not switch rooms.

 
Trip Type: Not Provided Review 9 of 335
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Nice hotel in great location

The hotel and staff were great. The room was spacious with very comfortable beds. The only drawback would be the lack of free wifi. All along our trip wherever we stayed, free wifi was just part of hotel amenities. I don't know why this couldn't be part of this hotel's offering. Other than that, there were no complaints.

 
Trip Type: With Friends Review 10 of 335
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Romance Review 11 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great hotel

We stayed at The Sutton Place Hotel mainly because of price. But it is a great place to stay. Everyone was very friendly and helpful from the front desk staff to the concierge to the doormen. The room was spacious. We got a lakeview room. Granted being on the 8th floor the view was only parts of the lake but it was fine. It was clean and comfy. Location is good, one block from Michigan Avenue right at Rush street. Many restaurants and bars in the area. And everything is really within walking distance, albeit a mile walk, but still a nice one. I give the hotel and the city an A+.

 

Not Recommended

Trip Type: Romance Review 12 of 335
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
4.0
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Too Hot

Old building did not allow for cooling the room. Everything controlled building-wide. The temperature was too hot to sleep comfortably, and we were told that nothing could be done.

 
Trip Type: Business Review 13 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Outstanding hotel

Great location, great service, so, so clean!

 
Trip Type: Not Provided Review 14 of 335
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Great service, nice rooms

Very satisfied with room and surrounding location though bit of a walk to the Chicago River, Millennium Park and Museum of Art. Parking is expensive.

 
Trip Type: Rest and Recreation Review 15 of 335
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
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Great Hotel

Only drawback was expensive parking

 
 
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