Suburban Extended Stay Myrtle

Guest did not leave a comment.

NEVER AGAIN

I planned a romantic night with my fiance. When we arrived at the hotel I thought good choice. It was in the perfect location close to the mall. I went to our bathroom in the room turned on the light it flickered but never came on. We went to the front desk to tell the person at the front desk about it he said he would take care of it. We left the hotel for a couple hours came back problem still wasn't solved. I went back downstairs and told the same guy again he said he was coming but never came. We had to take showers and use the bathroom in the dark. After we left the hotel was half way home my fiance realized he left his white gold praying hand earring so we called the hotel the put him on hold for about 30 seconds came back and said no one saw it. I called the manager that Tuesday and she acted as if she didn't care about my experience. I will never stay here again and i'm going to tell everyone I know not to give Suburban Extended Stay yopur business.

Guest did not leave a comment.

Needs Minor Improvements

This was my first vacation getaway with my boyfriend. We arrived and checked in to the hotel and when we got on the elevator I thought it was going to break down. When we got inside the room it ranked of smoke and there were about 20 flies and the window. The TV actually breaked while we were there. The remote no longer worked and when you press the volume button the TV goes off. It wasnt all that bad but we made the best of it. It was also in a great location as far as store like the mall, resturants, and parks.

needs improvement

poor customer service.

Worried based on comments from here, but LOVED it!!

We quickly grabbed a deal from the site. We then went back to check out the ratings of the hotel and were scared to show up based on the comments on here. We walked in on Sunday to a friendly and helpful associate at the front desk. We were given a quiet room on the first floor loaded with a kitchen area and fridge. The hotel is a very short drive to the beach, just outside of the craziness. Easy shopping and eating right across the street. Everything you would need. We enjoy the beach all day long and returned to spend the rest of each late afternoon in the pool. I would recommend this hotel to anyone and everyone staying in the Myrtle Beach area. If you are looking for a hotel ON the beach, this is not your hotel, but a very short drive straight down 501 takes you right to a lot for parking on the beach. Please don't be concerned over comments about the hotel as the hotel will deal with any small issue you may have, like a smoke detector battery that I read or a toilet that ran all night. Hope this helps.

Outstanding Hotel 5 *Star*

This is a clean,comfortable,quiet,well located hotel.The staff is exceptional,especially Tom Saver.The extra mile he will go and do to make your stay as enjoyable as possible.I consider him an asset to the hotel as well as the manager. The hotel is in a good location easy access to everything,also I felt very safe with the hotels' safety at night.To my wife and I this is a 5 star in all ways.The upmost kindness was shown to us during our stay.I would advise anyone and everyone if you want the best make Suburban Extended Stay your next home away from home.Tom and Rita of Sneedville Tennessee

Great room for the money

For my 2 day get-away, it was the perfect vacation spot I was looking for. I found the hotel staff friendly and helpful. The only suggestion that I can make is that the hallways need some attention. Overall, I was satified and returned home rested!

needs alot of work

Bad location...halls and room smelled bad....room had roaches in the bathroom

Cheep Priced room, not worth it!

hotel smelled bad. Rooms were very small and the place had roaches in the room......paid in advance for 2 nights but left after one and stayed elsewhere.

NEEDS IMPROVEMENT

TV WAS NOT WORKING CORRECTLY. THE CHANNEL DOWN BUTTON DID NOT WORK, THE VOLUME BUTTON TURNED THE TV OFF. THERE WAS NO REMOTE AND WHEN WE ASKED FOR ONE AT THE FRONT DESK THE MAN HANDED US ONE AND TOLD US IT "SHOULD" WORK. IT DIDN'T. THE SHOWER HAD MOLD/MILDEW UNDER ONE OF THE SEEMS. WE MADE THE BEST OF IT BUT WILL NOT GO AGAIN.

Uncomfortable

The room smelled very bad upon entering. The bathroom was not clean, as someone did not flush toilet. The bath towels are too small. Main issue of concern was that the smoke detector chirped all night long about every 7 seconds. I actually left and stayed at a friends house and checked out in the morning. The price was so low, it wasn't worth complaining.

Flight canceled, quick reservation, great service

Our flight was canceled and we quickly reserved this hotel from the airport about 15 minutes before we arrived. They understood our situation and let us check out VERY late the next day, which was a Godsend. The front staff were very helpful and kind and welcoming. The room was a little musty as I suspect they don't use it often... the whole hotel was completely booked so we didn't have a choice on that. But the room was open, clean, and served its purpose. I'd go back to this hotel for the customer service alone! A+

Needs new management

Upon check in, I was told that our room was not cleaned so we were upgraded to a suite. When we went to the room, we opened the door to find it occupied and the room a mess. We returned to the front desk where we were given another room which was clean but definately not as nice as we expected. The traffic in and out of the hotel appeared liked rif raf and had me concerned over the security of my vehicle.