Springhill Suites By Marriott Memphis Downtown

Good, good, good

We had a great time in Memphis. We loved how well located it is, and the room and service were just great.

Excellent hotel

The location of this hotel is great - close enough to Beale Street to walk, far enough away to get a good night's sleep. I got a room with a balcony that overlooked the park with trolleys running in front of the hotel. Awesome breakfast included in the price, and free wireless internet access. I highly recommend this hotel!

Very nice

We only stayed one night but the room was spacious and clean. It was very enjoyable. Close to Beale Street (about 6 blocks)

Outstanding Hotel and Service

Hotel was wonderful. Close to everything. Hotel staff were very polite and helpful. Our motorcyle broke down and had to stay two extra nights. Staff treated us like family. When we left, I forgot my charger for my cell phone. I called them a week later when I realized where I left it. They mailed it back to me the next day. They made our trip one of our most memorable. Would definitely recommend.

Good Location

We were real close to Beale street and the riverfront so that was great. Nice rooms, good breakfast, staff were very good. I would stay here again.

Pros and Cons To Be Considered

Pros - 1) The downtown location of the hotel is a pleasure, but as already noted in another review, make sure your room is on the river side of the building. 2) The self serve breakfast includes ample options for a family and is well stocked and maintained. 3) General demeanor of the staff is courteous and polite. Cons - 1) Do NOT accept room 208. I asked for the river side based on another review and was placed in room 208 which sits directly above the trolley station. Every 5 minutes from 6 am to 11 pm we were disrupted by the sound of rolling thunder as the trolley rocked by this room. I'm a very heavy sleeper and had to cover my head with pillows to avoid the noise through the late night and early morning hours. 2) It's hit or miss with the level of staff competence. The young man who checked me didn't provide the basic information I heard the other clerk provide to a woman checking in at the same. This included neglected information about rental car parking options, the daily breakfast and a review of cost and charges. I specifically asked to be placed on the river side of the building during my reservation and again on my arrival but was handed the keys to the nefarious room 208 with no apology or statement regarding availability. I was explained this when I returned to the counter later with more questions to be answered. 3) No support for the Business Center. The staff couldn't open one of the computers because of a password lock. The other computer couldn't print my boarding passes for the next day flight. I had to go to the hotel next door to complete my transactions. To the credit of the compentan clerk, he called the hotel and told them I was coming over. 4) Self park was the same cost as valet park. I was told valet parking placed the vehicle somewhere that required 5 minutes to retrieve yet self park is within sight. Why would I use valet? 5) I left articles in a drawer and when I called for the hotel to check I was told they would call me back. After

Outstanding Service and hotel

We went to Memphis on a motorcycle trip. I picked this hotel because it was close to Beale Street. When we arrived we had problems with one of the motorcycles and had to stay two extra days. Hotel staff was terrific, friendly, courteous, helpful. In fact, this was one of the most pleasurable trips we have taken. Everyone was friendly. Would definitely recommend this hotel.

Guest did not leave a comment.

Wonderful Stay

The staff went out of there way to insure a pleasant stay. Within walking distance of a number of restaurants. Stay was four days and still had plenty of unused options for eating. Not much night life for those with families but can see a wonderful time for childless couples and singles. Would definitely come back.

Guest did not leave a comment.

Nice Place to Stay

Our room, overlooking a courtyard with our own private balcony was very nice. But when we booked the room, it said we had booked a king suit with a balcony and when we arrived, the room had two queen beds instead. The hotel is half a mile from Beale Street and Peabody Place, which isn't too bad of a walk either. Valet car parking is only $12.00 a night, which is a steal, considering other hotels in the city charge around $25.00 a night. Breakfast was both a hot and cold breakfast and was filling. My only complaint was the beds. They weren't comfortable and our heads sunk right through the pillows, hitting the mattress.

NICE

Great room, good view of park, breakfast was GREAT if you got up early. No problems with stay at all, had to walk about 3 blocks to eat supper, other than that everything was nice.

Memphis Hotel

This hotel was very conviently located to riverfront and trolley. The only problem was that the bathroom tiles had mold on them.

Excellent hotel

The room was spacious and comfortable, very well located for all we wanted to do in Memphis.