Spa Resort Casino

Great hotel, BUT...

The hotel is a great place to stay, the property and it's location are perfect. My only complaint is the check-in process. It seems in this technical age the Hotel could speed up the process.

horrible staff

The front desk was so rude. The reservations agents were lost and confused. I will never be going back to this hotel. HORRIBLE!!!

Outstanding hotel

A very nice classy hotel with comfortable rooms and beds. Love the convenience of the casino and downtown restaurants stores. Everyone was helpful and polite.

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Not so nice...

The Spa Resort is actually a nice facility but we found the individuals working were less than courteous. We were mostly disappointed by our room not being ready until 9pm when our reservations had been paid months prior. We also were forced to take a smoking room that was very hard on the allergies - the resort staff offered to "spray the room" for us but it was beyond the point of an air freshener.

Never again

I had prepaid my room in advance. yet they had to withdraw from my checking accounting because I used my debit card. I've prepaid my hotels several times and never had an issue when checking into hotels. I asked for a smoking room and was given a non smoking room where I was "allowed" to smoke on the their so called balcony which blocked view of everything. Didn't sleep well at all. You can hear people slamming their room doors and sliding doors all night! Along with hearing people loud in the hallway. Lady that made up my room was rude. Asked her an ash tray 3 times and was never given one along with she didn't refill tissue box or gave extra toilet paper.

Great room for the money

Clean room, polite hotel employees

check-in

We arrived @3:45pm to a huge line of people checking in. The line took up most of the lobby and lots of unhappy campers chit-chatting about how they only had 2 people at the front desk, one which was very slow at this very busy time. We had not stayed there for 6 years and noticed how run-down it had become. The new Casino was gorgeous however. Perhaps they should focus on the hotel now.

checking in

upon checking in on our 4pm arrival, we experienced an unusually high volume of disgruntaled guests waiting in line for hours, which they cheerfully shared with all of us in the line. The guest check in counter had 2 agents only for the 30 people waiting. Perhaps the Spa Casino Staff could of pulled together during this hardship so they could of been more productive and had happy guests checking in for the first time. I know times are hard, but I heard one person say "Oh the Manager and Concierge are in a meeting'...how sad is that? Those two extra bodies would of made a huge differnce...just my opinion and FYI...

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nice!

comfy and convenient!

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