Sofitel Los Angeles

Disappointing

Hotel location terrible. Need a car or a taxi to get anywhere and given the LA traffic this is frustrating. Also on Thursday, Friday, and Saturdays the hotel is very noisy. They have a night club and play very loud music on the outdoor patio and if your room is located on this side of the hotel you can hear it until 2:00 AM. Would not stay here again.

sofitel

I always stay at Sofitel all over the US . They are the BEST HOTEL !

Wonderful hotel

The hotel is gorgeous and the staff aims to please.

Great Hotel stay

The hotel staff were very helpful and pretty much always available. The location was great for the business trip I was doing, and the room was very good, albeit a bit small. Certainly more than enough for what I needed. I would have loved to have internet access included, but that was not the case. The cleaning staff were very courteous and very helpful even when I requested a scale to weigh a package! Compared to a lot of hotels in the area, the price was not too bad either.

swanky but loud

stayed with my fiance at the Sofitel for a night this past weekend to get away from her apartment... unbelievably comfortable bed and the rain shower with the window looking out over the bedroom was fantastic. we were facing the Beverly center right over the Stone Rose and it was LOUD. created a fun game to smoke cigarettes out in front of the club and try to figure out if we could get in.

Outstanding Service

We had a harrowing taxi cab ride from LAX, just barely avoiding a crash. The front desk staff was extremely concerned when we told them of this experience. They sent us a beautiful fruit platter with a note stating that they hoped that our stay at the hotel would be a wonderful experience, and that we would enjoy our visit to Los Angeles in spite of the cab incident. We very much appreciated this kindness, and would highly recommend this hotel.

Outstanding

I have travelled extensively and know what a 5 star hotel should be. The Sofitel LA is a 5 star hotel. Sure the valet and hotel restaurant are pricey but that is to be expected. The hotel is immaculate and all employees are not only friendly but helpful. The fitness center was wonderful and the pool though small was clean and very nice. The only thing bad I can say about this hotel is that it is situated in a busy area close to a hospital so although our room was on the 9th floor and with a view of the Hills versus the Beverly Center you could easily hear the sirens and ambulance as they drove down. I believe the Hotel could remedy this with insulated windows/doors as the french door as not insulated. Would stay again and will stay at the other Sofitel hotels as the rooms are tremendous. We stayed in the prestige suite which was 850squ.ft.

Guest did not leave a comment.

solid choice

Good choice for shopping and dining.

Guest did not leave a comment.

needs improvement

No coffee maker in the room. Have to go to the lobby's "coffee station". Regular coffee pot was empty at 8:00am. No top sheet, just a huge comforter. LA Times at some doors, and not at others. But we asked for one, and got it. Restaurant is very pricey and very average, except for breakfast, which is good. Waiters seem hesitant and not very familiar with things. Bar/club is ok, but disappointing because the television sets don't work...NBA playoffs were on...bartender told us the owner didn't buy cable. Bummer.

Our fifth time here

Terrific hotel. Great service, ample space, attractive, clean and comfy rooms, good location.

Gorgeous luxury hotel

I was in the Opera Suite, a 2-room suite with a two-part open-air balcony on the Penthouse (10th) floor. It was definitely the nicest and most luxurious hotel I have ever stayed at. There were a few minor blemishes such as the LCD tv not working very well in the bedroom (but the second one in the living area worked fine), a few feathers (from the maid's dusting) on the floor, and some wooden furniture that was showing signs of age, especially around the edges. When I called guest services with a technical question, they sent maintenance right up, which I sincerely appreciated. They also called me right back after researching an issue I asked them a question about. My view was opposite the eight story Beverly Center with a far off view of downtown L.A.'s skyscrapers. There was a separate standing shower and bathtub with L'Occitane toiletries and a small LCD screen. The mini-bar was fully stocked although I didn't take anything out of it as the prices were very high. The wireless high-speed internet is through T-Mobile's hotspot and worked very well. Parking is valet only and your options are limited if you intend to bring a car to the hotel. Overall, a wonderful night.

Luxury Value but Noisy

An excellent hotel for service but south facing rooms have significant street noise; bring your ear plugs.