Sofitel London St James

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Excellent hotel in a PERFECT location

Great "walk to" location, also very convenient to Underground (Picadilly Circus)and Trafalgar Square. Hotel service is superb, they are happy to take care of anything for you. Huge displays of fresh flowers scent the lobby. Wonderful parlor for taking tea, having a drink, or reading the papers. Live Harp and Piano players in afternoon. Rooms are very quiet; staff are attentive but discrete.

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Not up to expectations

Our visit to the Sofitel St. James got off on the wrong foot when the front desk staff was completely unhelpful. The desk staff had a bad attitude and were not in any way accomodating. After waiting for our room to be ready, we entered our room and discovered that our view was of scaffolding on a construction site. We then discovered that the wireless internet was not functioning. We requested an outlet adapter and the person complained about the weight of the adapter and continued to complain as he brought it up. When I called the front desk, I had to argue for minutes before any accomodation was made (as I was staying on business, I required internet access and could not stay in a room where it was not working). Finally, we reached the front desk manager, who was quite helpful and transferred us to a better room. We also had a very helpful concierge named Andrew. But the majority of the staff was not helpful and was frankly rude. The location of this hotel is great and it is a nice building, but the service was not acceptable for a hotel at this price.

great at any price.

lovely room and wonderful service. Enjoy tea in the parlor.

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Great Hotel

We visited London for the first time and this was the perfect place to stay. The staff was friendly and accomodating. The Concierge helped with all of our questions- they even photocopied maps for us. The location was within walking distance of many popular sights. The Afternoon Tea was excellent and I'm not even a tea drinker. Overall, I would recommend the Sofitel St. James to anyone who is going to do a trip to London.

Lovliest Hotel in London

Sofitel was a marvellous pick of hotels. The room was as big as one could expect for London. It was lovely & clean. The bath was as deep as the ocean. The location was fabulous & we were close to the action without falling on top of all of that London clatter. Great fry up place around the corner.

Outstanding

The Sofitel Saint James is really exceptional, with very good service, fantastic location. Only disappointment is the fitness center, which is a small and does not have a lot of equipment. But apart from that , it is an wonderful source of French lifestyle...

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outstanding hotel

this is a very elegant hotel nicely situated for business or vacation travel, excellent staff, not cheap but good value for the price