Shilo Inn Suites - Palm Springs

Deserves 3 1/2 stars

Shilo deserves at least 3 1/2 stars. For the money it's a bargain and more than what we expected. As cyclists, we appreciated the bike paths outside he hotel doors and rode downtown for brunch each day.

decent room

decent room, seems recently upgraded. Our patio however overlooked the roof of the lobby and the shower did not seem to work properly. The shower seemed more like a waterfall (really thin one), making it difficult to wash off after hiking around Joshua Tree and the tram area all day.

NEEDS IMPROVEMENT

THE REFRIGERATOR DID NOT WORK, THE TOLIET MADE A TERRIBLE NOISE, AND THE SHOWER DID NOT WORK PROPERLY. THE MAID SERVICE WAS POOR ONLY LEAVING ONE TOWEL AND NO BATH MAT FOR TWO PEOPLE. THE STAFF WAS UNFRIENDLY AND NOT HELPFUL WITH INFORMATION. HOWEVER THE BED WAS VERY COMFORTABLE AND ROOM NICE AND LARGE AND COMFORTABLE

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Perfect as always

My family and I had a great time as always. This is the only hotel for us.

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Poor Customer Service

Good place with no customer service, make shre you take your own towels.

Shilo Inn

Very nice hotel. Check in was great. Staff was very helpful and informative.

It's the Shilo Suites, not the Four Seasons

This hotel served it's purpose...a clean, quiet room, swimming pools and free breakfast. It is easy to find with a convenient location near food, attractions and shopping. I had a couple if issues upon arrival (TV had no remote and there were no bath towels, hand towels, wash cloths or bath mat in the room) but the staff was quick to rememdy the situation. I was happy to see that there were two pools...an adult pool and a family pool. Since I have no children it was wonderful to be at a pool that was quiet, mostly splash free and had no Marco Polo games happening. Well worth the money and exactly what I expected. I'll see you next time.

Great room for the money

The rates were perfect for the weekend, cheaper than almost any other motel/hotel in the area. Because of this, we weren't expecting much but was pleasently surprised. The rooms were very clean and updated, the pool was clean, and the food was very good considering it was a continental breakfast. The free wireless offered was hit and miss, often times there were connection problems while surfing the internet and the hotel staff was VERY slow getting us checked in. Otherwise, great stay and I would pay to stay there again.

Stay at the Shilo Inn

The room needing airing out because of an undetermined smell. After opening the slider the smell was gone. I believe it was from the wall A/C. The room was large and accomadating for any length of stay with a kitchen. Just be sure when you check in to verify the room you want. The location was great and the bed was comfy too.

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don't stay at this hotel

the staff is very unhelpful and rude. they do nothing with a smile and don't offer any assistance. the front desk consists of a young man claiming to be a manager who has no idea what he's doing, Ulla, the crazy foreigner who is very cold and not friendly. and a little Hispanic trainee that doesn't speak English. we waited in the lobby for FIVE hours before we got our room. their "complimentary breakfast" consists of cold bagels right out of the bag. they have ONE toaster and around 300 guests all trying to get 'breakfast.' oh. and no cream cheese. just jelly. we will never stay here again.